Category: 2018

February 2018

Strategies for Success Newsletter February 2018 Issue 146

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2018 Emily Huling. All rights reserved.

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In this February 2018 issue:

  1. Thoughts from the Road
  2. Emily’s Mailbag
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Road

Watch what you promise

Have you seen the National car rental “Go Like a Pro” commercial with Patrick Warburton stating that 90% of customers get free upgrades? John and I tested it. It didn’t quite work as easily as he makes it sound!  Here’s what happened.

As an Emerald Club member, we walked down the aisle at the San Diego airport to choose our car. Being vertically challenged, I need to sit in every car that interests us to be sure I can see over the steering wheel and touch the pedals. There are only so many pillows you can pack! The National attendant was available. We couldn’t find a car that worked for me and asked if we could have an upgrade. He said, “Of course!”  We hustled over to the high-end aisle, found a suitable car and drove away.

When we returned the car a week later, we were told by the check-in attendant that we owed another $300.00. Whoa! I went to the service counter inside the rental car facility. I was nicely told by the manager it was because we had upgraded the car. I explained what had transpired when we picked up the car. We also mentioned television ad which touts free upgrades. Without hesitation, the manager honored our original contract price. Go National for providing us fast and friendly customer satisfaction!

Reading the fine print later, John and I learned that upgrades are offered based on several factors including coupons, availability, or higher-level status. Patrick Warburton doesn’t mention that in the television commercial!

Moral of the story. Advertising works. To avoid customer service problems, be certain that your company message is clear about what is provided and how.

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A note to my clients

Dear Clients,

I have made a submission for a prestigious designation – Certified Speaking Professional (CSP) and need your help, please.

The requirements to be awarded the CSP designation include ten years in the speaking business, 250 verified presentations, a presentation video, and specific income requirements.

During February. Sarah Best, sarah@nsaspeaker.org, will be in contact with my clients either by phone or e-mail to verify the presentations I have listed on my submission. If she contacts you, I’d be grateful if you’d respond to her inquiry.

Thank you so much for your help!

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  1. Emily’s Mailbag

Shhhhhhhhhh……….

Dear Emily,

A lot of whispering goes on in our office hallways by both managers and employees. It’s affecting my morale to think there are secrets being told.

What are your thoughts on whispering in an office?

Best regards,

Bothered by Whispering

Dear Bothered,

Whispering to gossip, exclude, or put down other people is rude and childlike. You are not alone wondering about what is being said and why it requires hushed conversations. Office whispering can lead to higher-stress, health issues, and lowered productivity.

In some offices, managing noise is a real problem. It is possible that quiet voices are being used so as not to disrupt others’ work.

Frequent whispering needs to be addressed by management or human resources. The best way to address the issue is to remind people to move private or confidential conversations to a closed office space.

Best regards,

Emily

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  1. Josmo’s Cafe

Smokin’ Broccoli is a delicious and easy-to-make winter salad that goes well with grilled chicken. We served it to company and it was a big hit. Enjoy!

We hope you will try other Josmo’s Cafe recipes that are listed on the website.

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  1. Stay Energized

February’s  Energizer Minute – Clothes set the tone Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private Client – Fargo, ND – Time Tactics: Accomplish More, Stress Less and The Challenge of Change – February 6, 2018
  • Agency Management CIC – North Little Rock, AR – February 21-23, 2018
  • Agency Management CIC – Cincinnati, OH – April 3, 2018
  • WSIA Conference – Scottsdale, AZ – April 11-14, 2018
  • Private Client – Minneapolis, MN – workshops – April 24-25, 2018
  • Private Client – Fargo, ND – workshop – April 26, 2018
  • Private Client – Minneapolis, MN – employee retreat sales workshop – June 8-9, 2018

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Please share any of my free stuff, articles, or newsletter content when proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2018 Emily Huling. All rights reserved.

January 2018

Strategies for Success Newsletter January 2018 Issue 145

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2018 Emily Huling. All rights reserved.

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In this January 2018 issue:

  1. Thoughts from Home
  2. Thoughts from the Office
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from Home

Crime watch community – really?

A sign prominently greets everyone who enters our small 38-home neighborhood – Crime Watch Community. I believe it means we keep an eye out for each other’s property and report anything suspicious. But do we?

It was the Sunday after Thanksgiving. John and I were away all week and arrived home Saturday night. Sunday was a gorgeous 55-degree North Carolina day with fall leaves still on the trees. I couldn’t wait to take a walk around our pretty neighborhood.

Our trash was collected on Thursday as normal even though it was a holiday. On my Sunday walk, three homes still had their empty garbage cans still at end of driveway, not yet pulled back to the house. A sure sign to me (and burglars) that the owners are away. I pulled all the cans down the driveways.

Was I the only one who noticed the garbage cans still on the street? I doubt it. If we are a crime watch community, in the two and half days that had passed, why hadn’t another neighbor moved the garbage cans from the street?

Moral of the story. Posting a sign doesn’t guarantee the message will be carried out. Consider this as you examine the core values and mission of your business. What does your organization do to assure your principles are carried out?

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  1. Thoughts from the Office

Talk to yourself

I always make time between Christmas and New Year’s Day to do some office cleaning. Surprisingly, I enjoy it. It’s a walk down memory lane and a reminder of how business has evolved over the past 24 years. Some things I just can’t bring myself to throw away, such as Jeffrey Gitomer Charlotte Business Journal sales articles from 1991. I have kept my notes from seminars where I met and heard inspirational legends Zig Ziglar, Tom Peters, and Tom Hopkins.

Tom Hopkins’ 1987 book How to Master the Art of Selling remains a classic. When I saw him in 1994, he gave seminar participants his “Morning Mental Warm-Up” on a laminated shower hanger. Yes, really! Tom recommended that we recite these thoughts every morning to achieve sales success. I followed that practice for years and I see that they still apply. Here are Tom’s nine thoughts for a positive and powerful start to your day.

  1. I will win. Why? I’ll tell you why – because I have faith, courage, and enthusiasm.
  2. Today, I’ll meet the right people in the right place at the right time for the betterment of all.
  3. I see opportunity in every challenge.
  4. I’m terrific at remembering names.
  5. When I fail, I look at what I did right, not what I did wrong.
  6. I have clearly defined goals.
  7. I never take advice from anyone more messed up than I am.
  8. I never let a negative thought enter my head.
  9. I am a winner, a contributor, an achiever. I believe in me.

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A note to my clients

Dear Clients,

I have made a submission for a prestigious designation – Certified Speaking Professional (CSP) and need your help, please.

The requirements to be awarded the CSP designation include ten years in the speaking business, 250 verified presentations, a presentation video, and specific income requirements.

During January and February. Sarah Best, sarah@nsaspeaker.org, will be in contact with my clients either by phone or e-mail to verify the presentations I have listed on my submission. If she contacts you, I’d be grateful if you’d respond to her inquiry.

Thank you so much for your help!

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  1. Josmo’s Cafe

Since this is couch-sitting, football-watching month, we are featuring a family favorite that I posted many years ago – Hot Crab Spread. Consider making a double recipe since it doesn’t last long! If you’re looking for something more substantial while watching the games, the Chicken Broccoli Braid is terrific.

We hope you will try other Josmo’s Cafe recipes that are listed on the website.

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  1. Stay Energized

January’s  Energizer Minute – Be cheerful! Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private Client – Minneapolis, MN – consulting and planning – January 24-26, 2018
  • Private Client – Fargo, ND – Time Tactics: Accomplish More, Stress Less and The Challenge of Change – February 6, 2018
  • Agency Management CIC – North Little Rock, AR – February 21-23, 2018
  • Agency Management CIC – Cincinnati, OH – April 3, 2018
  • WSIA Conference – Scottsdale, AZ – April 11-14, 2018
  • Private Client – Minneapolis, MN – workshops – April 24-25, 2018
  • Private Client – Fargo, ND – workshop – April 26, 2018

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Please share any of my free stuff, articles, or newsletter content when proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2018 Emily Huling. All rights reserved.