September 2015

September 2015

Strategies for Success Newsletter September 2015 Issue 117


Published by Emily Huling Selling Strategies
Copyright 2015 Emily Huling. All rights reserved.



In this September 2015 issue:

Thoughts from the Office
Josmo’s Cafe
Thoughts from Home
Stay Energized
Emily Live


Thoughts from the Office

Check this out

The checkout line at Staples was exceptionally long, snaking around the strategically placed and well-stocked racks of candy, batteries, and unnecessary stuff to clutter your office. There were three registers, but only one checkout person working. As customers were looking around to see if anyone had noticed the line, Tommy appeared at register two. “Next in line,” he shouted. The line started moving. A few minutes later, I was at Tommy’s register. Yea!

I had a few office items and a shipping receipt that needed to be scanned and paid. Tommy had “Trainee” on his name badge. He had a puzzled look when I handed him the shipping receipt. He scanned the bar code. It was rejected. He scanned it again. He reset something and scanned it again and again. Every time, rejected. When he went for fifth try, I stopped him. “Don’t you think you should get some help?” “Oh, OK.” as if it hadn’t dawned on him at all. He left for a minute and came back with a manager. The manager showed him what to do and voila, it worked!

I looked around. I was the only one left in the checkout line. The other cashier handled half a dozen customers and I was still there because a trainee wasn’t using common sense.

Moral of the story: Remind new employees that while it’s important to figure out things on their own, it shouldn’t be at the expense of providing good customer service.


Josmo’s Cafe

One of John’s favorite desserts is Banana Cream Pie. LINK He orders it at restaurants, but it never quite compares to his fond memory of home-baked. After years of ignoring his requests, knowing how much work is involved, I finally baked him one last month. I cheated a bit and used a Harris Teeter refrigerator pie crust. Other than that, it was made from scratch. I hadn’t scalded milk, made fresh meringue, or used my double boiler in years. It was great fun! The picture on the recipe page is the pie I baked. John loved it!

Josmo’s Cafe recipes are listed by category. The recipe of the month appears at the top of the page and also in its proper category. We hope this will help you easily find that recipe you read, liked, and can’t seem to locate!

Please let us know how you like our recipes. We love hearing from you!


Service Selling Supercharge, a series of audio lessons to write, retain, and grow business continues to benefit insurance professionals. A recent comment from a long-time client…

Dear Emily,

Throughout the years, I have really enjoyed your Selling Strategies newsletters in addition to the Josmo’s recipes and most recently your Super Selling Supercharge. I’ve heard several comments from our employees telling me they not only apply your suggestions in their professional lives, but also in their personal lives. It’s one of the best investments our agency has made.

Anne Farley
Vice President, Agency Operations
Jack Rice Insurance

Listen to excerpts from three episodes. Information page lists all 52 episode topics.

Here’s how the program works:

1. You receive 52 service-selling lessons for PL, CL, and Benefits CSRs in three-to-six minute mp3 audio episodes delivered by e-mail on Tuesday mornings.
2. Listen on your own at any time. Provides pre-work for staff meeting discussion or listen together as a group.
3. Tracking form provided for easy note taking, reference, and follow up.
4. Join at any time and receive all past and future episodes.

Affordable for any agency! $104.00 for all 52 episodes. Only one subscription needed per office location. Forward e-mail to all staff. Sign up now

Quantity discounts are available for multi-location agencies, company sponsorships, agency networks, clusters, and alliances. Please get in touch with me to discuss quantity pricing for your organization.


Thoughts from the Home
Word Power

There are a dozen reasons I love my Kindle Paperwhite. It is small and fits in my purse. I have access to an entire library of reading so I can read several books at a time. My Executive Book Summaries automatically load. My digital library books download on command. It has a lighted screen with adjustable settings and adjustable font size. My very favorite feature is the immediate access to a dictionary with the touch of a finger. In fact. I am so spoiled by this, I get frustrated reading paper copy that forces me to pick up my phone to look up the meaning of a word. Hard life, I know.

What I’ve realized is my vocabulary can use some work. Here are some words I’ve recently had to look up to learn both meaning and pronunciation. Lugubrious. Capricious. Sycophant. Evanescent. Plenary. Recondite. Verisimilitude.

How many do you know? If you know them all without looking them up, I’ll send the first ten people who notify me a copy of my program Great Service Sells. I’ll save you some work. The definitions are at the end of newsletter.

If you’ve gotten them all correct, send me an e-mail with your contact information and the book and audio are yours!

Good luck!


Association committees and meeting planners

Looking for a fun, engaging, and valuable program for an upcoming event? Some comments from recent presentations:

“Did I see Emily Huling here? I didn’t know she was on the program! I was going to skip this and go to the mall, but I think I’ll stay!”

“When participants leave Emily’s sessions they are high-fiving each other! Her energy and enthusiasm for her material is contagious!”

“Wow, Emily, what a great presentation! I’ve got to tell you that I’ve been coming to this state convention for 15 years and I can honestly say this is the first time I’ve learned anything.”

Check out Convention and Meeting Topics and Descriptions for ideas for your next event. My guarantee – participants will be energized, inspired, and learn strategies to improve performance and results.

For more information, please get in touch.


Stay Energized!

September Energizer Minute – Quit Complaining – Get supercharged with Energizer Minutes – one-to-two minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.


Emily Live
· NAPSLO Annual Convention – San Diego, CA – September 9-12, 2015
· Agency Management CIC – Milwaukee, WI – September 23-24, 2015
· Agency Management CIC – Roanoke, VA – October 21-22, 2015
· Private Client – agency consulting and workshops – South Bend, IN – October 26-29, 2015
· Private Client – Building the Business – Madison, WI – November 9-12, 2015
· Private Client – Raising the BAR – Building Agent Relationships While Protecting Profitability – Fargo, ND – November 16-20, 2015


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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact

© 2015 Emily Huling. All rights reserved.

Word Power Definitions

If you get them all correct, send me an e-mail. First ten people will receive the program Great Service Sells.

Lugubrious – sad, gloomy

Capricious – impulsive, unpredictable

Sycophant – flatterer

Evanescent – fleeting, temporary

Recondite – obscure, complex

Plenary – attended by everyone

Verisimilitude – appearing real or true

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