November 2016

November 2016

Strategies for Success Newsletter November 2016 Issue 131


Published by Emily Huling Selling Strategies

Copyright 2016 Emily Huling. All rights reserved.


In this November 2016 issue:

  1. Thoughts from the Road
  2. Thoughts from Home
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live


  1. Thoughts from the Road

History, curiosity, and character

What a privilege it was to hear noted historian, compelling author, and engaging narrator David McCullough speak at this year’s NAPSLO annual convention in Atlanta! His latest biography The Wright Brothers has earned him acclaim just as his books on John Adams, Harry S. Truman, the Johnstown flood, and the building of the Brooklyn Bridge have. Mr. McCullough told us he relishes the opportunity to educate his audiences, especially students. We were all students that day hearing his thought-provoking message. Here are some of my favorite takeaways (in my words) from the stories he told us about the amazing people and historical events he has studied.

  • It’s what makes us different than cabbages.
  • Learn from failure.
  • It’s important to understand the spouse. Principles are shared. John and Abigail Adams never owned slaves.
  • Our ignorance of history shows ingratitude. How can we not be grateful for those who went before us? Our indifference makes us spoiled brats. We need to know what they did and how they did it. There were no simpler times.
  • How we are raised at home is how character is shaped. Honesty, humility, truthfulness, hard work, decent language, and loyalty originate from the home.
  • Ohio is a place where character, hard work, and determination are valued. It is no coincidence that Neil Armstrong, John Glenn, and Orville and Wilbur Wright are all from Ohio.

Mr. McCullough, who is 83, revealed his own strength of character and high principles throughout his talk. By doing so, he challenged us to get in touch with our own.


  1. Thoughts from Home

The higher the expectations, the harder they fall (short)

I couldn’t wait to take my friend Gina to lunch at Vapiano when she visited us in Charlotte this summer. Vapiano is a German fast casual restaurant chain offering Italian food. John and I discovered Vapiano in Paris. We loved the bustling atmosphere, trendy décor, delicious food, and the innovative way we purchased our meal. Upon entering, each person is given a food credit card which you take to whatever food station appeals to you. Pizza, pasta, salads, soft drinks, bar, and dessert. After placing your order at the food stations, your card is scanned, you get a beeper to alert you when your food is ready, and you select your table. You pay for your meal when you leave by handing the cashier your food card and settling up.

Gina and I found the atmosphere similar to the Paris restaurant I described. She and I both opted for a light lunch anticipating a scrumptious dinner later at Josmo’s Café. We each ordered different versions of grilled chicken salads. What a letdown! The lettuce was old brown salad mix from a bag that I would have tossed if it were in my refrigerator. My chicken was stringy, tough and almost inedible. On a positive note, the side of crusty Italian bread did not disappoint and the pasta dishes at other tables looked yummy.

We could have complained or sent the salads back, but that’s not the point I want to make. The significance of serving a dreadful salad relates to individual responsibility.  The salad makers surely must have noticed the poor quality of the ingredients. Why did they serve it?

Moral of the story. Each of us is critical to the success of the whole. We all must take responsibility for the organizational standards. If any one piece fails, it all fails. If you notice something falls short of standards, do not proceed. Use your judgment, tell someone, or do something about it. You and your company’s reputation depend on it.


  1. Josmo’s Cafe

Our mild winters in North Carolina are very kind to our outdoor rosemary plant. With rosemary on hand year round, we serve a lot of rosemary roasted potatoes at Josmo’s Café to accompany steaks and pork chops.

Rosemary Smashed Potatoes  is my slightly adapted version of a recipe created by Pati Jinich author of Mexican Today. Enjoy!

We hope you will enjoy some of other house specialty dishes found at Josmo’s Cafe recipes.

Josmo’s kitchen cleaning tip – We frequently get compliments on our streak-free stainless appliances. Our cleaning ladies use Spryway stainless steel cleaner and polish. Works like magic!


  1. Stay Energized

17 Terrific Tips for Meaningful Meetings is the newest addition in our series. Learn about four different types of meetings, meeting room essentials, and one technique to get people talking.  Start a business book club is one tip that more info is provided.

Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

November Energizer Minute – Making a Difference Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.


  1. Emily Live
  • Private client workshops – Working Together for Success – Fargo, ND – October 31-November 4, 2016
  • Private client – Strategy Consulting – Parsippany, NJ – November 8-10, 2016
  • Private client – Leading People to Greatness, St. Joseph, MO – December 6-7, 2016
  • Private client – Working Together for Success – Fargo, ND – February 6-9, 2017
  • Private client – How to Become the Agent of Choice – Fargo, ND – February 10, 2017
  • NAPSLO Leadership Conference – Ft. Lauderdale, FL – March 6-8, 2017
  • NetVU Annual Conference – Leading with Certainty in Uncertain Times – Nashville, TN – March 23-25, 2017
  • Agency Management CIC – Austin, TX – April 5-6, 2017
  • AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
  • InsureFest – Milwaukee, WI – June 5-6, 2017


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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact

© 2016 Emily Huling. All rights reserved.

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