March 2019

March 2019

Strategies for Success Newsletter March 2019 Issue 159


Published by Emily Huling Selling Strategies
Copyright 2019 Emily Huling. All rights reserved.


In this March 2019 issue:

  1. Thoughts from the Office
  2. Thoughts from the Road
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live


  1. Thoughts from the Office

Regaining trust

Face it. You blew it. You let a client or colleague down. Perhaps it was a careless mistake. Or you didn’t reveal all the facts about a situation. Maybe a critical deadline was missed causing severe consequences. Whatever the reason, trust has been broken. What can you do to rebuild the confidence and faith someone has in you? Here are five suggestions to help.

  1. Take responsibility. Fess up and apologize. Face-to-face is always the best way when possible. Use the phone if it’s more expedient. Do not e-mail the apology.
  2. After you apologize, let the other person talk and vent. Listen to uncover what distress or damage has been caused. Remember, what you hear is the person’s reality even if you think otherwise.
  3. Ask the big question. What is needed to remedy or rectify the situation? Even if you can’t meet the expectations, you have a starting point. On the other hand, you may be surprised to learn that the error is not as grave at it appears.
  4. Learn from your mistake. Examine why and how it happened. Don’t let it happen again.
  5. Moving forward, let the person know it won’t happen again. Ask for another chance. Be proactive to provide status updates and confirmations to build back assurance and peace of mind.


  1. Thoughts from the Road

What has happened to civilized eating?

From Minneapolis to Phoenix and from Richmond to Toronto, I see it. The shoveling, stabbing, and stuffing of food by people with absolutely no clue of decent eating manners. Plenty of attention is paid to table manners. Bread plate on the left. Drinks on the right. Put your napkin on your lap immediately after sitting down. All important. At this point, I’ll give a pass to people needing to know those things if they would learn how to properly move bite-size food from their plates into their mouths.

I found two helpful videos. The best one is the hilarious and informative five-minute video on dining etiquette and table manners created by the Art of Manliness. The other very short video is by Carla Shellis on the proper ways (American and British) to hold a knife and fork, cut your food, and eat it.

I hope you can find a way to get this information into the hands (and mouths) of those who can benefit!


  1. Josmo’s Café

My cooking fun with my Instant Pot continues!  John loved the tender and tasty Chicken Piccata I made. All the steps in the process were worth it. Enjoy!

Check out other Josmo’s Cafe recipes on our website.


  1. Stay Energized

Take 9 minutes and laugh away the winter doldrums! Don McMillan, self-prescribed technically funny guy, has a hilarious video that everyone can relate to. Enjoy!

Our Energizer Minute podcast for the month of March is Think accuracy, not speed.

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

17 Terrific Tips for New Employee Development. If you haven’t reviewed my suggestions for getting a new employee up and running quickly, check out my newest 17 Terrific Tips column. These ideas will confirm and add to what you are doing to assure new hires are engaged and positioned for long-term success. A sample 90-day review form is included.


  1. Emily Live
  • Agency Management CIC – Louisville, KY – March 6, 2019
  • NAMIC Personal Lines Seminar – Chicago, IL – Connecting with Your Agents – April 16, 2019
  • Private Client – Minneapolis, MN – SOAR for the Future – May 6-8, 2019
  • Private Client – Fargo, ND – SOAR for the Future – May 9, 2019
  • Agency Management CIC – Meriden, CT – June 26, 2019


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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact

© 2019 Emily Huling Selling Strategies All rights reserved.

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