March 2013

March 2013

Strategies for Success Newsletter March 2013 Issue 87

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Published by Emily Huling Selling Strategies
www.sellingstrategies.com
Copyright 2013 Emily Huling. All rights reserved.

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In this March 2013 issue:

Thoughts from home
Thoughts from the road
Josmo’s Cafe
Stay Energized!
Emily Live

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1. Thoughts from home
Giver’s Remorse

You’ve heard of buyer’s remorse – sorry that you bought it. Maybe you’ve experienced seller’s remorse – you sold something and realized you could have charged more. On Valentine’s Day, I had a terrible of case of giver’s remorse – convinced my gift wouldn’t be liked.

I came home from Shreveport very late the night before Valentine’s Day. I’m rarely home on sweetheart holiday itself, but since I was John made the day extra special. Blurry eyed, I rolled out of bed and stumbled to the coffee. John already had strategically placed three cards and two gifts. What a great way to start my day – Godiva chocolates and a bottle of fine wine! (I did wait until evening to enjoy.)

I had bought John’s gift based solely on a review I read and ordered it online. John loves graphic novels. His favorite series is Neil Gaiman’s The Sandman which he has reread several times. I thought my gift, Building Stories, by Chris Ware would be perfect. It was described as a newfangled type of graphic novel and looked intriguing. But when I gave it to him after receiving the perfect gifts he had given me, I started experiencing giver’s remorse. I don’t have many unverbalized thoughts, so I started rambling “Why did I buy this for you? It’s not what I expected. You’re not going to like it.”

John confirmed why I love him so much. He started smiling and laughing. “Geez, Emily, give me a chance to decide for myself. It looks like a great gift. Why are you planting all those thoughts in my head?”

Lesson learned: Don’t waste any time having or expressing giver’s remorse!

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Now Available! Touchpoints Series 3-CD Audio Set

What’s a Touchpoint? A touchpoint is a moment of contact with another person. Each connection, no matter how brief, will influence the relationship and business result. These Touchpoint Audio Programs offer innovative perspective and countless personal development and business-building strategies.

Touchpoints for Managers: Improving Employee Satisfaction and Productivity Valued, encouraged, and intellectually stimulated employees are productive employees. Learn dozens of fresh management strategies that heighten employee fulfillment and drive productivity and profits.

Touchpoints for CSRs: Creating Client Connections We are living in a new and demanding world of client expectations. Are you keeping up with what clients require and count on? Advance your level of customer service by implementing both proven and novel ideas.

Touchpoints for Producers: Savvy Selling Strategies Superstar producers follow a specific formula to achieve high hit-ratios, superior retention, and steadily increasing revenues. Discover the strategies that will lead you to exceptional long-term results.

The Touchpoints Series is only sold as a set for $199.
Order by April 1, 2013 and save 20%. Use coupon code NEWS when checking out.
You will receive three hours of insurance-specific, real-world examples and how-to strategies to make your client connections meaningful and profitable. That’s an investment of about $50 an hour! Your ROI will most likely occur while listening to the first track!

As an added bonus, all orders will receive the priceless 2012 Energizer Minute Collection CD that includes 27 Quick Tips for Business Success!

View Details with Link to Purchase

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2. Thoughts from the road
Cab Driver Wisdom

As soon as I spotted the cab pulling up to the Embassy Suites in Omaha, I knew I was in store for a unique experience. The cab was spotless. It looked like a private limousine, not a public taxi. The driver bounded out of the car with a broad smile, introduced himself, shook my hand and welcomed me as if I were a regular customer. After expertly seating me and storing my luggage we were off for our 30-minute ride to the airport.

I immediately asked Curtis to tell me about himself, but I don’t think he needed to be prompted. Curtis told me that he’d been driving a cab for 20 years and has two children. His son just received his master’s degree in engineering and his daughter graduated from college. “Wow,” I uttered with a note a surprise. “Don’t be fooled by my driving a cab. I have a great business.” Curtis went on to tell me that he is the go-to cab driver for several hotels. He has created a network of dozen other cabs that he can call on if his business is overloaded. To be part of his referral network, those drivers must deliver the same reliable, clean, and courteous service that he provides. As he was talking, I realized what a major influence Curtis has on others’ self-esteem and financial success. “What’s your secret to getting your network on board with your high standards?” I asked.

Curtis shared the three rules that he lives by and regularly reinforces with his successful children and network of cab drivers.

You can be anything you want. There are no limits.
Set your own personal standards and uphold them at all times.
Surround yourself with only those people that have those same standards.

What a better place the world would be if we all followed Curtis’s sound and simple rules to live by!

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Give your best to the world and the world will give its best back to you. EH

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3. Josmo’s Café

John and I love to have friends come for brunch especially in the winter. We have large picture windows, a striking view, and very reliable North Carolina blue skies. The sunshine beautifully complements our signature, impressive dish Grand Marnier French Toast, a scrumptious orange-flavored French toast that has become a Josmo’s Café favorite. Josmo himself is the chef! We add mimosas, sweet apple-maple chicken breakfast sausage, and a big bowl of assorted berries. Enjoy!

To learn the history of Josmo’s Café and access more café recipes, visit Josmo’s Café!

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Professional Impressions – Everyday Practices Are Critical to Success. Read my newest Rough Notes article and do a self-check. Better yet…use the article in a staff meeting to be sure everyone is up to speed!

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4. Stay Energized!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

March Energizer Minute – Get supercharged with Energizer Minutes – one to two minute audio stories told by yours truly to energize, invigorate, and inspire! Click to hear Everything Will Be Fine.

Now available!! The priceless 2012 Energizer Minute Collection plus 27 Quick Tips for Business Success. Receive your complimentary copy on all $50 or more book and audio program orders.

Fast Forward Your Success – Selling Strategies offers strategic planning, workshops, coaching, books, and audio learning materials to build top-performing sales and customer service organizations. To learn more, visit www.sellingstrategies.com or call me at 888-309-8802.

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5. Emily Live

Please get in touch if you want to connect when I’m in your area or if you’re interested in a similar program for your organization.

NAMIC Commercial Lines Conference – Chicago, IL – February 27-March 1, 2013
NetVu Conference – Grapevine, TX – Proven Producer Strategies to Earn More Money and How to Change – Where to Start – March 14-16, 2013
Louisiana Surplus Lines Association Annual Meeting – Effective Selling: Strategies to Grow Your Business – Biloxi, MS – March 20-21, 2013
Independent Insurance Agents of Illinois Management Conference – Employee Engagement: Strategies to Gain Competitive Advantage – Chicago, IL – April 17, 2013 – Open to the public!
Professional Insurance Agents of Indiana Annual Conference – Indianapolis, IN – A Marketing Plan: Your Roadmap to Success and Creating Sales Superstars – May 9-10, 2013
Private client – Great Service Sells – Appleton, WI – May 15, 2013
International Association of Insurance Professionals Annual Convention – Take Charge of Your Career and Time Tactics: Accomplish More, Stress Less – Orlando, FL – June 5-7, 2013
Agency Management CIC – Shreveport, LA – June 26-27, 2013
Agency Management CIC – Kansas City, MO – July 18, 2013

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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact emily@sellingstrategies.com.

© 2013 Emily Huling. All rights reserved.

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