July 2015

July 2015

Strategies for Success Newsletter July 2015 Issue 115


Published by Emily Huling Selling Strategies
Copyright 2015 Emily Huling. All rights reserved.



In this July 2015 issue:

Thoughts from the office
Josmo’s Cafe
Thoughts from home
Stay energized
Emily Live


Amazing Alaska

From Vancouver BC to Seward AK, our cruise aboard the Celebrity Millenium far exceeded our expectations! We took a helicopter to the Mendenhall glacier and hiked, witnessed ice calvings from Hubbard glacier, saw bears, humpback whales, bald eagles, sea otters, and sea lions. To top it off, John was the sole winner of the cruise Bingo jackpot! We’ve posted a few pictures for you to enjoy!

We hope your summer vacation is full of adventure, wonder, and good fortune as well!


Thoughts from the office

Are you a judger or a learner?

Two employees have the same job, report to the same supervisor, and have the same years of experience in the position. A recent system upgrade requires extensive training to become proficient. Both employees are given the same opportunity to learn the new applications. That’s where the similarities end.

The “judger” employee says to himself, “I’ll never learn this. It’s entirely different than the old system that works just fine, thank you. I’m going to get behind in my work while I sit in these classes.” Stress builds. Anger and frustration set in. The employee proves himself right – he doesn’t learn the system.

The “learner” employee says to himself, “This new system is different. I mastered the old one and I will master this one.” Eager to learn, this employee has an open mind during the classes, asks questions when he doesn’t understand, and makes notes to refer back.

Back on the job, the judger’s resistance to change and new knowledge takes its toll. He worries about his job, what coworkers think, and what his boss will say. The learner takes his newfound knowledge and uses it to improve job performance, help others when they have difficulty, and enhances his value to the department. His job satisfaction increases.

Changes at growing companies are a fact of life. Are you a judger or learner?

Previously published in May 2007.


Josmo’s Cafe

Have you been enjoying refreshing summer salads? We have! We served Jessica Seinfeld’s Watermelon Salad with Feta and Basil as a side dish to a yummy shrimp boil. John cooks the shrimp and red potato dish on the side burner of our grill keeping all the heat (and fishy smell) outside. This watermelon salad combines cold watermelon, tangy lime, mild feta, zippy red onion, and fragrant basil. Enjoy!

Josmo’s Cafe recipes are now in category order! We are placing the recipe of the month at the top of the page and also in its proper category. We hope this will help you easily find that recipe you read, liked, and can’t seem to locate!

Please let us know how you like our recipes. We love hearing from you!


Service Selling Supercharge, a series of audio lessons to write, retain, and grow business continues to benefit insurance professionals. A recent comment from a long-time client…

Dear Emily,

Throughout the years, I have really enjoyed your Selling Strategies newsletters in addition to the Josmo’s recipes and most recently your Super Selling Supercharge. I’ve heard several comments from our employees telling me they not only apply your suggestions in their professional lives but also in their personal lives. It’s one of the best investments our agency has made.

Anne Farley
Vice President, Agency Operations
Jack Rice Insurance

Listen to excerpts from three episodes. Information page lists all 52 episode topics.

Here’s how the program works:

1. You receive 52 service-selling lessons for PL, CL, and Benefits CSRs in three-to-six minute mp3 audio episodes delivered by e-mail on Tuesday mornings.
2. Listen on your own at any time. Provides pre-work for staff meeting discussion or listen together as a group.
3. Tracking form provided for easy note taking, reference, and follow up.
4. Join at any time and receive all past and future episodes.

Affordable for any agency! $104.00 for all 52 episodes. Only one subscription needed per office location. Forward e-mail to all staff. Sign up now

Quantity discounts are available for multi-location agencies, company sponsorships, agency networks, clusters, and alliances. Please get in touch with me to discuss quantity pricing for your organization.


Thoughts from home
Speaking up makes a difference

Taylor Swift stated her opinion that it is wrong for Apple’s new music service to not pay royalties during a consumer’s three-month trial period. She would withhold her album “1989” from the service. Apple reversed its position and will pay royalties.

South Carolina governor Nikki Haley, in a shift of position, declared that it was time that the Confederate flag be removed from the State House grounds. The change will take the state’s House and Senate approval. If needed, she will call a special session forcing them to resolve it this summer.

Jordan Spieth stated his opinion about the United States Open Chambers Bay Golf Course 18th hole being a Par 4 hole. “I just didn’t know where I could hit that tee shot and be safe,” Spieth said. “So all in all, I thought it was a dumb hole.” Unexpectedly for the fourth round, officials changed the hole from a Par 4 to a Par 5. It was that hole that Spieth birdied to win the tournament.

Moral of the story: If you believe strongly in an issue, speak up! It’s not just celebrities, politicians, or professional athletes who have the ability to spearhead change. We all do.


Meeting planners Convention and Meeting Topics and Descriptions provide program ideas to make your event a bigger success! These relevant, thought-provoking topics offer how-to strategies for participants to apply back at the office. Popular programs are:

Stop Selling! Essential Strategies to Help Buyers Buy
Modern-Day Management – Get Work Done and Develop People
Polishing the Message and the Messenger
Organic Growth – The Process and Practices of Sustained Success
Strengthening Agency-Company Relationships
How to Become the Agent of Choice
For more information, please get in touch.


Stay Energized!

July Energizer Minute – You Have the Right to Remain Silent – Get supercharged with Energizer Minutes – one-to-two minute audio stories told by yours truly to energize, invigorate, and inspire!

Stay Educated! The Content Marketer’s Guide to Blogging is a new FREE e-book that teaches the core principles of content marketing (posts, blogs, tweets, newsletters) to help you avoid the common mistakes business owners and marketers make. The author, Ryan Hanley, Head of Marketing for TrustedChoice.com, is the authority on writing and distributing effective social media content. Download your FREE Guide now.

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.


Emily Live
· Midwest/Western Regional Farm Bureau Underwriting Conference – Putting Customers First While Protecting Profitability – Jackson, WY – July 14, 2015
· NAPSLO Annual Convention – San Diego, CA – September 9-12, 2015
· Agency Management CIC – Milwaukee, WI – September 23-24, 2015
· Agency Management CIC – Roanoke, VA – October 21-22, 2015
· Private Client – agency consulting and workshops – South Bend, IN – October 26-29, 2015
· Private Client – Building the Business – Madison, WI – November 9-12, 2015
· Private Client – Raising the BAR – Building Agent Relationships While Protecting Profitability – Fargo, ND – November 16-20, 2015


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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact emily@sellingstrategies.com.

© 2015 Emily Huling. All rights reserved.

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