December 2013

December 2013

Strategies for Success Newsletter December 2013 Issue 96


Published by Emily Huling Selling Strategies
Copyright 2013 Emily Huling. All rights reserved.


In this December 2013 issue:

Thoughts from home
Josmo’s Café
Thoughts from the road
Stay Energized!
Emily Live


1. Thoughts from home

A different kind of party

Some of you may remember my December 2012 Energizer Minute, Giving from the Heart. I shared with you how our friends, Pam and Bill, with a family of five children and 13 grandchildren celebrate Christmas. On a rotating basis, each family selects a charity they all donate to in place of buying gifts for each other.

Pam and Bill’s commitment to giving continues. This year they celebrated their 50th wedding anniversary. Instead of hosting an expensive dress-up party, Pam and Bill (along with another couple also celebrating their 50th anniversary) invested that money in a great cause. The two couples invited 50 friends to dress down, get together, and package meals for the organization Stop Hunger Now.

Anyone can host a packaging event. From the Stop Hunger Now website, I learned that more than 250,000 volunteers have packaged meals to be sent to people in need all over the world. What a great idea for family and friends, a community, or a business charitable giving event!

John and I wish you a wonderful holiday season of gratitude and giving!


It’s not what you get in life that matters, it’s what you give. EH


2. Josmo’s Café

Genius Whole Roasted Cauliflower – John found this recipe online. After serving it to company, we now have a new Josmo’s Café signature dish! It’s impressive, delicious, and worth the effort. We served it as an appetizer and four of us devoured it. We had some of the Whipped Goat Cheese dip left and enjoyed it with cut up vegetables and crackers the next night. YUM is all we can say about this dish!

Looking for a tasty and easy gift bread to give this holiday season? Apple Nut Quick Bread is always a hit when I give it to family and friends.

For seven years, Josmo’s Cafe has been a joy for John and me! Learn the history and try the famous Josmo’s Cosmo cocktail posted on the Josmo’s Café webpage. It’s a perfect drink – in moderation!


Providing Great Service One Touch at a Time is my latest article in Rough Notes magazine. Six ideas to make your client’s experience the best it can be!


3. Thoughts from the road

Assuming personal accountability

I overheard the man seated in back of me on the plane calmly tell his predicament to the person on the phone. His side of the conversation went like this. “I just boarded a plane. When I looked at my seat assignment, I noticed my checked baggage receipt has another flight number on it than the flight I’m sitting on. I’m on a United flight to Chicago and the tag is marked for a USAirways flight to Chicago that gets in two hours later. Is there anything that can be done?” Silence. “OK.. I’ll figure it out with the baggage people when I land. I should have paid more attention when I checked my bag.”

I know that this can happen since I’ve been a passenger on many co-share flights. That means several airlines sell tickets on the same plane using their own flight numbers. Mistakes happen.

What impressed me about what I overhead is that this man didn’t blame anyone. He didn’t surround the story with irrelevant details. He simple asked a legitimate question. What a refreshing and mature approach to a situation that was outside of his control.

Moral of the story: If sharing our personal drama and inconvenience won’t change the circumstances, leave it out of the story.


Increase your Bottom-Line Profits in 2014!!

In-house continuous learning initiatives develop superior employees and more satisfied customers – key factors that increase bottom-line profits.

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Purchase a results-producing and affordable bundle package of audios and books to build management, sales, and service skills at a 40% savings. The learning package includes:

Be a Better Boss: 10 Strategies to Develop Top Performers (audio CD)
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Great Service Sells: How Great CSRs Turn Service into Sales (book and audio)

Click Here for detailed information and to order online

Offer good until December 31, 2013. All orders include a complimentary copy of the 2013 Energizer Minute Collection with the bonus track – 27 Tips to Be a Great Coworker.


4. Stay Energized!

December Energizer Minute – You Never Know What Others are Thinking. Get supercharged with Energizer Minutes – one-to-two minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

Now available! 2013 Energizer Minute Collection with the bonus track – 27 Tips to Be a Great Co-worker. Receive your complimentary copy of the priceless 2013 Energizer Minute Collection plus 27 Tips to Be a Great Co-worker with a $50.00 product order.


Selling Strategies’ purpose is to build top-performing sales, service, and leadership organizations. We offer insurance industry expertise to companies, agents, and MGAs to accomplish culture change, strategic planning and implementation, business development, improving customer experience, and leadership and management development and coaching.

To learn more, visit or call me at 888-309-8802.


Emily, what are your most popular conference speaking topics? Here’s my answer to that frequently asked question.

How to Become the Agent of Choice
Deliver Service that Sells and Protects
Culture – How to Change – Where to Start
A Marketing Plan: Your Road Map to Success
Kick Your “But” – Removing the Obstacles to Sales Success

Click Here for a complete list of speaking topics and information on fees and CE credits.


5. Emily Live

Let me know if you want to connect when I’m in your area!

Private Client – San Antonio, TX – February 7-8, 2014
NAPSLO Mid-Year Conference – Scottsdale, AZ – March 5-7, 2014
Louisiana Surplus Lines Association Annual Meeting – How to Become the Go-To Company – Biloxi, MS – April 1-2, 2014
Professional Insurance Agents of Indiana Annual Conference – Indianapolis, IN – Strengthening Agent-Company Relationships and Deliver Service that Sells and Protects – May 7-8, 2014
Private client – Great Service Sells – Appleton, WI – May 20-21, 2014
Agency Management CIC – Plainview, NY – September 11, 2014
NAPSLO Annual Convention – Atlanta, GA – September 15-17, 2014
NAMIC Annual Convention – National Resort, Oxon Hill, MD – September 21-23, 2014
Agency Management CIC – Louisville, KY – October 15-17, 2014


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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact

© 2013 Emily Huling. All rights reserved.

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