Strategies for Success Newsletter August 2015 Issue 116
Published by Emily Huling Selling Strategies
Copyright 2015 Emily Huling. All rights reserved.
In this August 2015 issue:
Thoughts from the road
Thoughts from the office
We love the Rockies!
John and I combined business and pleasure in July. We were in Jackson Hole WY where I presented a program for a company underwriting manager conference. We then spent time in Colorado and visited Black Canyon of the Gunnison National Park. Here are some favorite pictures from our trip.
From Vancouver BC to Seward AK, our June cruise aboard the Celebrity Millenium far exceeded our expectations! We took a helicopter to the Mendenhall glacier and hiked, witnessed ice calvings from Hubbard glacier, saw bears, humpback whales, bald eagles, sea otters, and sea lions. To top it off, John was the sole winner of the cruise Bingo jackpot! We’ve posted a few pictures for you to enjoy!
We hope your summer vacation is full of adventure, wonder, and good fortune as well!
Thoughts from the road
Great employees. Which comes first – the chicken or the egg?
I don’t mind long layovers in Detroit. It’s a hub for Delta and their main terminal is sunny with lots of shops and seating areas. I found a deserted gate overlooking a busy tarmac. I was watching workers, planes, catering and luggage trucks come and go. A brightly painted shuttle bus caught my attention.
It was a Delta employee van that was painted in their logo blue and red colors. It had these words boldly painted on the side. “World’s Best Employees on Board.”
“And they are!” I thought to myself. Of all the airlines I use, I find Delta employees the friendliest, most courteous, and overwhelmingly appreciative of their passengers’ business. Gate agents keep passengers informed. They give us frequent and honest updates of the flight and boarding process. Flight crews, including pilots, greet all passengers entering and exiting the aircraft and thank us for our business. Flight attendants work hard to find luggage space and move luggage around to accommodate everyone. Delta still serves passengers pretzels and those yummy Biscoff biscuits. On express flights too short to have cabin service, passengers can help themselves to complimentary bottled water and a snack before they get on the plane. I love to fly Delta!
Back to the employee bus which states “World’s Best Employees on Board.” Which comes first – the chicken or the egg? Does leadership tell employees they are the best and they become that? Or does Delta hire the best and let leadership attitude and actions continually confirm that? My guess is that it’s a combination of the two. The synergy of hiring the right people and providing an environment of friendliness, teamwork, and appreciation is what enables Delta employees to deliver those same standards of service and care to their customers.
Moral of the story. Employees treat customers the same way they perceive they are being treated by company leaders and managers. If customer service is below expectations in your organization, the first place to look is in the mirror.
Blueberry French Toast is the perfect brunch for a weekend crowd. Assemble the dish the night before. Pop it in the oven in the morning. The wonderful smell will get your guests hopping out of bed and at the table! Freshly-made blueberry sauce adds that extra homemade touch. Enjoy!
Josmo’s Cafe recipes are now in category order! We are placing the recipe of the month at the top of the page and also in its proper category. We hope this will help you easily find that recipe you read, liked, and can’t seem to locate!
Please let us know how you like our recipes. We love hearing from you!
Service Selling Supercharge, a series of audio lessons to write, retain, and grow business continues to benefit insurance professionals. A recent comment from a long-time client…
Throughout the years, I have really enjoyed your Selling Strategies newsletters in addition to the Josmo’s recipes and most recently your Super Selling Supercharge. I’ve heard several comments from our employees telling me they not only apply your suggestions in their professional lives but also in their personal lives. It’s one of the best investments our agency has made.
Vice President, Agency Operations
Jack Rice Insurance
Listen to excerpts from three episodes. Information page lists all 52 episode topics.
Here’s how the program works:
1. You receive 52 service-selling lessons for PL, CL, and Benefits CSRs in three-to-six minute mp3 audio episodes delivered by e-mail on Tuesday mornings.
2. Listen on your own at any time. Provides pre-work for staff meeting discussion or listen together as a group.
3. Tracking form provided for easy note taking, reference, and follow up.
4. Join at any time and receive all past and future episodes.
Affordable for any agency! $104.00 for all 52 episodes. Only one subscription needed per office location. Forward e-mail to all staff. Sign up now
Quantity discounts are available for multi-location agencies, company sponsorships, agency networks, clusters, and alliances. Please get in touch with me to discuss quantity pricing for your organization.
Thoughts from the office
“91% of Millennials expect to stay in a job less than three years.”
If the frequent job changes of young professionals leaves you scratching your head, read this timely and interesting white paper Is Strategic Job Hopping the New Career Paradigm? authored by Margaret Milkint, Managing Partner, Jacobson, the leading global provider of insurance talent.
Ms. Milkint reveals surprising facts about lifetime earnings and career advancement. She outlines how employers can best evaluate candidates in order to gauge skills and organizational fit. I learned a lot. I know you will as well!
Association committees and meeting planners
Looking for a fun, engaging, and valuable program for an upcoming event? Some comments from recent presentations:
“Did I see Emily Huling here? I didn’t know she was on the program! I was going to skip this and go to the mall, but I think I’ll stay!”
“When participants leave Emily’s sessions they are high-fiving each other! Her energy and enthusiasm for her material is contagious!”
“Wow, Emily, what a great presentation! I’ve got to tell you that I’ve been coming to this state convention for 15 years and I can honestly say this is the first time I’ve learned anything.”
Check out Convention and Meeting Topics and Descriptions for ideas for your next event. My guarantee – participants will be energized, inspired, and learn strategies to improve performance and results.
For more information, please get in touch.
August Energizer Minute – Check Your Blind Spots – Get supercharged with Energizer Minutes – one-to-two minute audio stories told by yours truly to energize, invigorate, and inspire!
Stay Educated! The Content Marketer’s Guide to Blogging is a new FREE e-book that teaches the core principles of content marketing (posts, blogs, tweets, newsletters) to help you avoid the common mistakes business owners and marketers make. The author, Ryan Hanley, Head of Marketing for TrustedChoice.com, is the authority on writing and distributing effective social media content. Download your FREE Guide now.
Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.
· Private client – consulting – Phoenix, AZ – August 22-27, 2015, 2015
· NAPSLO Annual Convention – San Diego, CA – September 9-12, 2015
· Agency Management CIC – Milwaukee, WI – September 23-24, 2015
· Agency Management CIC – Roanoke, VA – October 21-22, 2015
· Private Client – agency consulting and workshops – South Bend, IN – October 26-29, 2015
· Private Client – Building the Business – Madison, WI – November 9-12, 2015
· Private Client – Raising the BAR – Building Agent Relationships While Protecting Profitability – Fargo, ND – November 16-20, 2015
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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact email@example.com.
© 2015 Emily Huling. All rights reserved.