October 2010
Strategies for Success Newsletter October 2010 Issue 58
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Published by Emily Huling Selling Strategies
www.sellingstrategies.com
Copyright 2010 Emily Huling. All rights reserved.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
In this October 2010 issue:
Thoughts from the office
Thoughts from the road
Thoughts from others
On the road in 2010
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
1. Thoughts from the office
Convey professionalism at all times
I was returning a phone call to a client in California. He asked me to call back early in the day. It was 11:00 AM Eastern time, 8:00 AM Pacific time when I placed the call. When Joe answered the phone he said, “Emily, hold on a minute, I’m just getting out of the shower.” Now there’s a visual I didn’t need to have. He could have let voice mail pick up and then called me back in five minutes.
That experience led me to several thoughts that shouldn’t be stated in the workplace. They diminish professionalism and undermine credibility.
“It’s not my fault.” Remember that when you point one finger at others, three fingers point back.
“Don’t tell anyone I told you.” If it’s a secret, keep quiet.
“I don’t have time.” We’re all busy. Pursue a conversation to discuss what, when and how to accomplish what needs to be done.
“I had a rough night.” Most likely, your coworkers don’t care.
Be aware of your thoughts when you hear these statements. Let that serve as a guide to knowing what’s appropriate and what’s not.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thoughts from the road
10 minutes of attention
I was visiting my friend Susan in Denver. We hadn’t seen each other for a long time and our visit time was short, only for the evening. We were chatting away while preparing dinner in her kitchen and not paying attention to her youngest daughter Lucy.
Suddenly Lucy appeared in the kitchen. “Mom, Emily, please come play Bocci with me.” Oh no, I thought. I was having so much fun talking with Susan and wasn’t much interested in playing Bocci with her daughter. Susan saw my hesitation. “Go ahead outside, Lucy, we’ll be right there.” Susan looked at me and said, “Emily, in only five or ten minutes we’ll make that child happy and then we can get back to visiting. If we don’t do it now, she’ll find another way to get our attention.”
What an aha moment for me! I thought of all the times I’ve been guilty of saying no or avoiding a situation that resulted in a less than positive outcome. If only I had paid attention and taken immediate action.
Moral to the story: Paying attention to others makes them feel valued, strengthens relationships, furthers communication, and saves time in the long run.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
The Energizer Minute
This month tune in to hear Mind Games. Go to the www.sellingstrategies.com home page and click on the Energizer Minute.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
3. Thoughts from others
A Chinese blessing…
May you always have
Enough happiness to keep you sweet;
Enough trials to keep you strong;
Enough success to keep you eager;
Enough faith to give you courage;
Enough determination to make each day a good day.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Embrace the ride. EH
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
For dozens of resources to create individual and company top performance visit www.sellingstrategies.com or get in touch with me at emily@sellingstrategies.com or 888-309-8802.
Apply Coupon Code NEWS11 to receive a 20% discount on all online product orders.
The website had been updated with Free Stuff and new articles. Feel free to share any of my articles or newsletter content (with proper credit included).
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On the road
Business travel is taking me to these places. Please give me a call if you’d like to connect when I’m in your area.
Independent Insurance Agents of Illinois, Annual Convention, Springfield, IL October 7, 2010
NAPSLO Annual Convention, Atlanta, GA October 11-13, 2010
Speaking engagement in Appleton, Wisconsin, private client – October 20, 2010
Private client – Phoenix, AZ November 15-19, 2010
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact emily@sellingstrategies.com.
© 2010 Emily Huling. All rights reserved. Feel free to share our newsletter if copyright and credit are always included.