Category: <span>17 Terrific Tips</span>

17 Terrific Negotiating Tips

by Emily Huling, CIC, CMC

We are continually negotiating. It may be a small issue – where to go for lunch. A larger concern – setting business goals and strategy. Or a matter with immense long-term impact – policy terms, coverage, and rates. Since most of us don’t have time to read the volumes written on negotiating skills, here are some pointers for productive and positive negotiating.

1. Know what you want as an outcome. Money, time, guarantees, additional services, upgraded product, etc. Whatever it is, it’s imperative to know your requirements and your negotiable points.
2. Do in-depth homework on the issues being negotiated. Be able to refer to facts, figures, history. Proof trumps hearsay. It’s hard to argue with solid evidence.
3. Be prepared. Have your list of facts and questions at the ready.
4. Find out as much as you can about the individual. Get a feel for what’s at stake for him or her.
5. Ask about the decision-making process. Who has the authority and how will the decision be made?
6. Look beyond the present. How will the outcome play out in the future? It may be a good move now, but what will the effect be in the future? If it’s a sacrifice now, the long-term payoff could be tremendous.
7. Use language of personal responsibility, not accusation. Say “I need” instead of “you need to.”
8. Seating arrangements. Sitting on opposite sides of the table indicates a more combative exchange. Sitting on the same side of the table or on adjoining sides signifies a more collaborative exchange.
9. Talk less, listen more. Let the other person talk about her position, while you really listen to what it being said.
10. If you are face-to-face, pay attention to the other person’s body language. Is it aligned with the words you’re hearing? Is nervousness apparent even though the words are persuasive?
11. Mind your own body language and expression. Have a pleasant expression, but don’t smile excessively. Avoid nodding your head. Show you’re paying attention with your eyes.
12. Learn when and how to appropriately interrupt. A simple, “I hear what you’re saying and I’d like to share some ideas” is an effective way to interrupt.
13. Consider the emotional impact to the other person.
14. Be open to their proposition. Put yourself in their shoes.
15. Help the other side sell it to their higher authority. “It sounds like we’re in agreement. How can I help you sell this to your boss?”
16. Continually summarize the conversation and confirm agreements. “So if I understand what you’re telling me….” Getting a periodic assessment of the idea exchange will help close the deal more easily.
17. Expect a positive outcome, both in the specifics of the agreement and the relationship.


 

Emily Huling, CIC, CMC helps the insurance industry create top-performing sales, service, and leadership organizations. She is the author of Selling from the Inside, Great Service Sells, and Kick Your “But.” Visit www.sellingstrategies.com to learn how Emily’s programs and materials can benefit your organization.

Emily Huling Selling Strategies, Inc.
P.O. Box 200 Terrell, NC 28682
Phone: 888-309-8802
Mobile: 704-516-5114
www.sellingstrategies.com

17 Terrific Networking Tips

by Emily Huling, CIC, CMC
Networking should play a big part in your overall personal development and career plan. Why?

  •  Networking demonstrates your commitment to your industry and your clients.
  •  Networking gives you the most exposure for the time spent.
  •  Networking sows the seeds for long-term friendship and business relationships.
  •  Networking exposes you to peers who have similar aspirations.
  •  Networking enables you to connect colleagues who don’t know each other.

Here’s a short course for effective and constructive networking:

  1. Get involved in the organization by knowing the leaders, volunteering, and going to all the meetings.
  2. Be prepared. Have business cards and pen handy. Keep your cards in one pocket and those you receive in another.
  3. Practice your 20-second compelling personal commercial that briefly tells people who you are and what you do.
  4. Have a goal. How many new people do you intend to meet and learn about? What’s realistic for that specific event?
  5. Arrive early. Position yourself near the door to meet and greet.
  6. Wear your name tag on the right. It makes it easier to see both the person and name badge.
  7. Have a good, strong handshake. It tells a lot.
  8. Don’t spend time talking to those you already know. If a longer conversation is needed, schedule a follow-up call.
  9. Travel solo even if you arrive with a friend.
  10. Walk the crowd, work the room. Look at people’s faces and make eye contact.
  11. Be approachable. Have a smile on your face. Make sure your posture and stride exude a positive attitude.
  12. Remember names. Say the person’s name when introduced.
  13. Be curious about the other person. Ask questions. Those that are interested are interesting.
  14. Jot down relevant information on the back of their business cards (or yours if they forgot theirs). Transfer that information to your electronic format later.
  15. If you have to eat, eat early so you can concentrate on the crowd. Avoid alcohol. You are there to work!
  16. Stay late. Some of the best connections are made after the crowd thins.
  17. Follow up with those you meet with an e-mail or personalized LinkedIn request to stand out and to provide your contact information electronically.

Emily Huling, CIC, CMC helps the insurance industry create top-performing sales, service, and leadership organizations. She is the author of Selling from the Inside, Great Service Sells, and Kick Your “But.” Visit www.sellingstrategies.com to learn how Emily’s programs and materials can benefit your organization.

Emily Huling Selling Strategies, Inc.
P.O. Box 200 Terrell, NC 28682
Phone: 888-309-8802
Mobile: 704-516-5114
www.sellingstrategies.com