2020 Presentation and Workshop Topics by Emily Huling, CIC, CMC, CSP


Association Events * Employee Meetings and Workshops *
Agent Meetings Sponsored by Companies and MGAs


Leading with Certainty

Do you step up or do you just show up? Business is a roller coaster of surprise, opportunities, and roadblocks.  How a person handles the ups and downs of business is what separates success from failure. This fast-paced program offers participants insight and tools to be an effective and valuable leader no matter your position or the situation. Topics include:

  • Assess your leadership persona
  • Uncover what’s holding you back from leading with certainty
  • Learn strategies to build self-confidence, others’ trust, and your personal brand

Leading People to Greatness – Strategies to Engage, Empower, and Encourage Employees

Do your employees feel engaged, empowered, and encouraged? The connection between employees’ commitment to someone or something in their organization has emerged as a critical driver of business success. Managers will learn key factors on how to assess, influence, and help people be the best they can be. Topics include:

  • Develop a NASCAR team mindset
  • Qualities of engaging leaders
  • Create and maintain a high-performance culture
  • Organizational and individual assessment tools and how to use them
  • Dozens of strategies and techniques to engage, empower, and encourage
  • Intervention strategies – what to do when a person isn’t a fit

Clients are Forever – 5 Carats That Dazzle and Retain Buyers

Retaining clients is the key to long-term success. Recurring revenue, providing expanded services, and receiving qualified referrals are just three of the benefits. Participants will learn how to implement five proven strategies to maximize existing client relationships including:

  • Creating an emotional attachment
  • Be a mind reader
  • People buy in their time, not yours

Proven Producer Strategies to Earn More Money

Have your sales results and income has been status quo the last few years? Are you ready to take your agency success and producer success to higher levels? This eye-opening and fast-paced session will challenge your thinking and your sales process to help you reach your goals. Participants will learn about:

  • Million-dollar mindset
  • Selling to senior executives
  • Generating referrals
  • 7 actions that earn client trust and loyalty
  • Social media branding that proves and reinforces your value

Great Service Sells – How to Make Service a Selling Strategy

Front-line professionals are the key to agency success. Using service-selling strategies, CSRs can grow existing business, attract referrals, and retain accounts. Owners and managers will learn how to:

  • Create a culture of service-selling
  • What CSR skills need to be developed
  • Build bonus and incentive programs to achieve results
  • Implement recognition and reward strategies

Create Career Success: A Short Course to Advance Professionally

Career success – doing what you love and loving what you do – is a combination of knowing and building on your interests and strengths and overcoming the obstacles that stand in the way.

This short course includes a structured self-examination of qualities, traits, and skills participants have and need to become the professional they strive to become. The group will learn how to create a personal development game plan to achieve their individual goals. Topics include:

  • Career skill inventory and assessment
  • Identifying areas in need of development
  • Setting goals and creating a game plan
  • 7 tips to set yourself apart from the crowd



About the presenter

Emily Huling, CIC, CMC, CSP, president of Selling Strategies, Inc., works with agents, companies, and MGAs and to create top-performing sales, service, and leadership organizations.

Emily is a frequent presenter at industry conferences and conventions. Her articles appear regularly in insurance publications. She is on the national faculty of the Society of CIC and is the author of more than a dozen books and audio programs including Service Selling Supercharge, Selling from the Inside, Kick Your “But” and Great Service Sells.