What’s a Touchpoint? A touchpoint is a moment of contact with another person. Each connection, no matter how brief, will influence the relationship and business result. Touchpoints are positive, negative or just so-so. What positive Touchpoints do you incorporate into your business day?
Valued, encouraged, and intellectually-stimulated employees are productive employees. Learn dozens of fresh management touchpoints that heighten employee fulfillment and drive productivity and profits.
Concepts discussed include:
- Expect the best
- Give employees your undivided attention
- Be personable
- Remember the family
- Model the behavior you want
- Meeting protocol
- Clearly define and enforce job duties
- Delegate properly
- Conduct periodic desk and work audits
- How to eliminate backlog