Learning Store

Managing People for Maximum Performance


2 Audio CDs



Lead your people to a higher level of performance!

Owners, managers, and rising leaders will learn:

  • To evaluate yourself against 10 key management qualities
  • What motivates and de-motivates people
  • 4 principles to maximize team and individual performance
  • How to eliminate harmful attitudes and performance
  • 5 techniques to develop the accountability and confidence of your staff

Who will benefit:

  • Agency principals and office managers
  • Department supervisors and team leaders
  • New and rising managers and leaders

What participants say about Emily’s audio programs:

“This is the third of your tele-seminars we’ve participated in. Another great one! Thanks a bunch.”

Agency Owner, CT

“Thank you soooo much! We really enjoyed the seminar and are anxious to get started implementing your great ideas.”

Customer Service Representative, OR

“We just listened as a group in a meeting. It was great. Thank you again. We’re going to distribute your 10 Commandments of Customer Service to all of our staff.”

Account Executive
Managing General Agency, NY

“Thank you for a very informative seminar. There were several topics that needed to be addressed in our agency and your seminar brought them out in the open for easy discussion. However, the one person that really needed to be present was not here today! She’ll have to listen to the CD!!”

Agency Operations Manager, MI