Learning Store

Be a Better CSR: 10 Strategies to Differentiate Yourself and Delight Customers

$59.00

Audio

Category:

Description

The insurance products you provide are available from numerous agents and companies. So what motivates a buyer to choose you and your agency?

This one-hour audio program reveals proven strategies used by experienced and highly successful CSRs.

Strategies to Be a Better CSR: 10 Strategies to Differentiate Yourself and Delight Customers include:

  1. Be aware of all the customers you serve
  2. Be cheerful
  3. What you’re really selling
  4. The language of service
  5. Calm upset customers
  6. Take time to problem solve
  7. Own your career
  8. Convey confidence and expertise
  9. Maximize technology to control and connect
  10. Practice the law of attraction