August 2023

August 2023


Strategies for Success Newsletter August 2023 Issue 212


Published by Emily Huling Selling Strategies
Copyright 2023 Emily Huling. All rights reserved.


In this August 2023 issue:

  1. Thoughts from the Office
  2. Thoughts from Home
  3. Josmo’s Cafe
  4. Stay Energized


  1. Thoughts from the Office

Ten Commandments of Human Relations

1. Speak to people. There is nothing as nice as a cheerful word of greeting.

2. Smile at people. It takes 72 muscles to frown, only 12 to smile.

3. Call people by name. The sweetest music to anyone’s ears is the sound of one’s name.

4. Be friendly and helpful. To have a friend, be a friend.

5. Be cordial. Speak and act as if everything you do were a genuine pleasure.

6. Be genuinely interested in people. You can like almost everyone if you try.

7. Be generous with praise, cautious with criticism.

8. Be considerate with the feelings of others. There are usually three sides to a controversy: yours, the other person’s, and the right side.

9. Be alert to give service. What counts in life is what we do for others.

10. Have a good sense of humor, a big dose of patience, and a dash of humility. You will be rewarded many-fold.

These principles have been reprinted so many times I could not pinpoint the original author. A special thanks to my friend Nathan Einstein who continues to sort through sixty years of business wisdom and send me treasures like this.


  1. Thoughts from Home

Find fault or find a friend?

John and I first attended Rural Hill Scottish Festival with our then-young cousins Quincey and Nathan in spring 2014.  It’s a perfect event for children, so this year we took our six-year-old neighbor Ella. Once again, a good time was had by all! I remembered that I wrote a piece for June 2014 newsletter and believe it is still meaningful today.

It was the warmest and sunniest weekend we’d had all year so the crowds were heavy. Children were given Scottish Passports to be stamped at the 70 clan tents around the field. In between meeting the proud clan representatives, we saw the bagpipe parade, sheep and duck herding by talented border collies, and athletic events including battle ax, tug-o-war, hammer throw, and clachneart competitions.

Lunchtime hunger struck everyone at once. The lines were long. The sun was hot. There were two types of people in line. Those that found fault and those that found friends. Fault finders complained about the heat, the lines, the wait, the lack of shade, and their impatient children. The friend finders were cheerful. They were meeting, greeting, and sharing personal stories as to what brought them to the event. I learned a lot about Scotland’s history from the two people I chatted with.

Moral of the story: The clock ticks away at the same rate for everyone. Why not make that time more pleasant by finding a friend rather than finding fault?


  1. Josmo’s Café

Two new crowd-pleasing recipes to share this month. Greek Yogurt Lemon Baked Chicken and Potato Wedges. I made the chicken dish for a neighborhood dinner. You know it’s good when several people ask for the recipe! The potato wedges are delicious. You’ll be making extra baked potatoes to have on hand. Enjoy!

Remember to check out our 100+ list of recipes on the Josmo’s Café website page.


Selling Strategies Resources for in-house development

In-house group learning is back – thank goodness!  Clients tell me that my three books – Selling from the Inside, Selling in a Hard Market, and Great Service Sells – continue to be valuable tools in developing a team culture to build relationships, retain business, and get referrals. Quantity discount pricing is $10.00 a book (mix and match) for orders of 25 or more plus shipping. Please reach out if interested.


  1. Stay Energized

I hope many of you have seen the uproarious British play The Play That Goes Wrong. It’s been playing in London to packed houses since 2012 and has made the rounds at many community theaters. John and I saw it in London in 2016. On a recent road trip, John and I were checking out the local PBS station in the hotel. As luck would have it, we discovered The Goes Wrong Show created by the same three writers Henry Lewis, Jonathan Sayer and Henry Shields. The episode we saw was The Lodge. I found the full episode (with commercials unfortunately) on YouTube. Treat yourself to 30 minutes of side-splitting laughter.

Our Energizer Minute for August is Eat more ice cream.


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Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact

© 2023 Emily Huling Selling Strategies All rights reserved.

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