January 2020

January 2020

Strategies for Success Newsletter January 2020 Issue 169

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Published by Emily Huling Selling Strategies
www.sellingstrategies.com
Copyright 2020 Emily Huling. All rights reserved.

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In this January 2020 issue:

  1. Thoughts from the Office
  2. Thoughts from Others
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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Please note my new office phone number. 828-478-5929

The robocallers have won! I’ve had to disconnect my toll-free number since receiving countless robocalls a day making my voicemail inoperable. I apologize for the inconvenience.

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  1. Thoughts from the Office

How to build an emotionally healthy workplace

During a break when teaching an Agency Management CIC class, a young man, Jeff, approached me. He was visibly anxious. Jeff told me that before he left the office that morning to attend the class, his manager told him that he had bet another manager that he would fail the exam. “What!?” I exclaimed in disbelief. I took a breath and told Jeff that after he passed the exam, he may want to consider looking for a new job.

Toxic workplaces are either intentional as Jeff experienced or unintentional because leaders are distant or unapproachable. The individual, the team, and clients all suffer. Here are five tips for leaders to build and sustain an emotionally healthy work environment.

  1. “You can do it!” With those four words, managers can boost self-confidence to achieve positive outcomes. Follow up words of support by sharing ways you or others have overcome similar challenges or fears and ask, “What can I do to help?”
  2. Personally connect. Managers and their direct reports both benefit from weekly or bi-weekly one-on-one meetings. These conversations should differ from discussions about specific work issues by focusing on the bigger picture. Things to talk about may include an inquiry about life outside of work, takeaways on a recent success, asking about the biggest client or account challenge right now, updates on past discussion items, and the manager asking, “Is there anything I should be aware of?”
  3. When providing feedback, comment on the work, not the person. Accolades or constructive feedback need to specifically address what has been done well or what can be improved. “(Our client) was impressed with the response time and (your solution) to her issue.” “Our workday starts at 8:30. Each person needs to be at his/her desk and up and running at that time.”
  4. Frequent communication from owners and top leaders is what employees want and need. Attitude and engagement are strengthened when leaders hold monthly state-of the-office meetings. The agenda should include a review of results compared to goals, employee changes, external partner news, technology updates, and success stories.
  5. Tear down silos between departments. Provide opportunities for employees and leadership to have fun and get better acquainted. See my 17 Terrific Tips to Create Office Fun for some team-building ideas.

Wishing you all a happy and emotionally healthy 2020!

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  1. Thoughts from Others

To kick off the new decade, I’m re-publishing my favorite Ralph Waldo Emerson piece The Meaning of Success. It’s a framed poster I have hanging in my dressing area as a continual reminder of what’s important.

To laugh often and much;

To win the respect of intelligent people
and the affection of children;

To earn the appreciation of honest critics
and endure the betrayal of false friends;

To appreciate beauty;
To find the best in others;

To leave the world a bit better, whether by
a healthy child, a garden patch
or a redeemed social condition;

To know even one life has breathed
easier because you have lived;

This is to have succeeded.

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  1. Josmo’s Café

Onion Marmalade is our recipe this month. Make your winter meals more special with this savory and slightly hot relish. It tastes great with pork, chicken, sausages, or even mashed potatoes. Make it a day ahead. It keeps for a few more days if it lasts that long!  Enjoy!

Check out the story of how Josmo’s Café came into being and dozens of other Josmo’s Cafe recipes on our website.

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  1. Stay Energized

Our Energizer Minute podcast for the month of January is How little we need.

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private client – Pittsburgh, PA – January 13-15, 2020
  • Private clients – Phoenix, AZ – January 27-February 7, 2020
  • WSIA Underwriting Summit – Palm Desert, CA – February 29-March 4, 2020
  • Agency Management CIC, Wichita, KS – March 16-18, 2020

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Please note my new office phone number. 828-478-5929

The robocallers have won! I’ve had to disconnect my toll-free number since receiving countless robocalls a day making my voicemail inoperable. I apologize for the inconvenience.

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Please share any of my free stuff, articles, or newsletter content when proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2020 Emily Huling Selling Strategies All rights reserved.

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