What Customers Want and Need from their CSR

Do you feel like customer loyalty is a thing of the past?

Do you feel like you and your agency has lost its competitive edge?

Do you need a refresher course on CSR customer service best practices?

This high-content 2 hour, 2 CD set program will teach you:

• What today’s customers want and need from their CSR
• How to create trust relationships
• Techniques to offer advice and recommendations – and sell additional coverages
• How to create customer loyalty and referral business
• How to avoid remarketing accounts and keep the business

What CSRs and managers are saying about this program:

"It was nice to have someone present a program who is actually familiar with both personal and commercial insurance."

"This was a great affirmation that our managers are on the right track to get our employees engaged in conversation to protect our clients assets, not just scoot them off the phone."

"Thanks for all the free stuff on your web site! I will keep it as a favorite and recommend your services to others."