Navigating Troubled Times One Client at a Time

An Audio CD Program for Personal and Commercial Lines CSRs

When times are tough, when things are uncertain, the importance of how you make people feel about doing business with you affects account retention and new business growth.

Personal lines and commercial lines CSRs from small and mid-size agencies will learn:

• What clients want during troubled times
• How to retain, attract, and gain referral business using  “one client at a time” communication
• Positioning strategies for greater future success when troubled times turn around

$59.00  

Click here to order

Immediate comments about Navigating Troubled Times:

"Emily, great seminar! We really need to get back to the basics. We now have everybody focused on the customer. I think we lost our focus somewhere along the way."   Agency owner, Georgia

"Your personal stories and experiences reinforce the need to remember that our business is about personal relationships. Efficiency and productivity mean squat if we're driving away business."  Agency owner, MO

Comments about other audio programs:

“Emily, it’s great to hear you haven’t lost the enthusiasm and love for what you do. Great job.”

“We have an in-house trainer who can’t match what you offer with your real-world experience. My agency team will listen to the CD and review your material again.”

“We haven’t missed a program. Always useful and informative. Thanks again.”

“I am through most of your programs at least once and will be listening again and making notes. Many things I have been aware of but have not made them non-optional behavior in my organization.”