1.
Convey an attitude of appreciation to your customers.
Make it a part of your corporate culture to show your gratitude for their
business.
2.
Don’t judge customers. Treat
them all as if they are the only customers you have.
3.
Keep your mind and body on the job 100% of the time. Leave your personal baggage at the door.
4.
Show sincere interest and listen to what your customers are saying.
They will tell you what they need.
5.
Clearly communicate both positive and negative news.
Offer advice and options to reach solutions.
6.
Believe in yourself. Your
self-confidence helps give your customers confidence in you.
7.
Take full responsibility for all of your actions.
8.
Make all your customers glad they spoke with you.
Put happiness in your voice by smiling.
9.
Add a personal touch to your customer relationships. Send appropriate congratulatory cards, articles and
clippings.
10.
Under promise, over deliver. Always
give your customers more than they expect.
Emily Huling Selling Strategies, Inc.
P.O. Box 200 Terrell, NC 28682
Phone: 888-309-8802 Fax: 888-309-7355
www.sellingstrategies.com