Workshops

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 Client Based Selling™  For outside sales people

Client Based Selling™ is a flexible program tailored to meet the unique challenges of your sales force.  Designed for people new to sales or those that need a jump start, CBS will take your sales force to the next level.  Topics include:

• Developing your unique marketing and sales strategy  

• Managing your database for sales success

• Expanding sales opportunities through mind mapping

• How to effectively network

• Qualifying prospects

• Maximize your time

• Pre-call planning techniques

• How to open the call

• Techniques to uncover client needs

• Handling client attitude and objections

• Negotiating strategies

• Strengthening client relationships

• Understanding client communication styles

• Identifying decision makers

• Soliciting and maximizing referrals

• Proposals that close

• Multi-generational selling

• Creating personal power and presence

Turning Service into Sales™  For customer service, account managers and support staff

Through a series of workshops, this program improves customer satisfaction, retention, and communication and includes:

• Personal effectiveness

• Deliver what your customer wants

• Be a solution provider

• Insurance jargon unplugged

• Develop high latitude listening skills

• Handling customer objections and attitudes

• Improve telephone communication

• Communicate with confidence

• How to handle angry customers

• How to have a positive attitude each day

• Creating customer loyalty

Developing Top Managers    For owners, managers, and supervisors

Develop managers and supervisors skills and personal effectiveness that result in improved staff productivity, teamwork, and customer focus.  Topics include: 

• Delegating work 

• Developing personal presence

• Empowering and energizing people

• How to have effective meetings 

• Setting up training programs 

• Interviewing,  hiring, compensation

• Performance reviews

• Handling challenging employees

• Staying innovative 

• Coaching techniques

Strengthening Team and Agency Relationships™   For Insurance Companies and MGAs

If your company team is not where it needs to be to reach your 2010 growth and profit goals, we will help you get there.  Emily Huling works with insurance companies and MGAs to attain greater business success.

 We will help you meet your growth and profit objectives through: 

• Culture change programs to create uniform best practices of agency relationships
• Workshops to further understanding of agency operations, challenges, and carrier needs
• Coaching to develop individuals to be their personal best
• Group presentations to motivate and engage employees on how to become the go-to company
• Business development books and audios

Our client list on this website lists the many companies we are proud to have worked with. Give us a call if we can help your company excel in your agency partnerships.