Client Based Selling™ For outside sales people
Client Based Selling™ is a flexible program tailored to meet the unique challenges of your sales force. Designed for people new to sales or those that need a jump start, CBS will take your sales force to the next level. Topics include:
Developing your unique marketing and sales strategy
Managing your database for sales success
Expanding sales opportunities through mind mapping
How to effectively network
Qualifying prospects
Maximize your time
Pre-call planning techniques
How to open the call
Techniques to uncover client needs
Handling client attitude and objections
Negotiating strategies
Strengthening client relationships
Understanding client communication styles
Identifying decision makers
Soliciting and maximizing referrals
Proposals that close
Multi-generational selling
Creating personal power and presence
Turning Service to Sales™ For customer service, account managers and support staff
Through a series of workshops, this program improves customer satisfaction, retention, and communication and includes:
Personal effectiveness
Deliver what your customer wants
Be a solution provider
Insurance jargon unplugged
Develop high latitude listening skills
Handling customer objections and attitudes
Improve telephone communication
Communicate with confidence
How to handle angry customers
How to have a positive attitude each day
Creating customer loyalty
Developing Top Managers For owners, managers, and supervisors
Develop managers and supervisors skills and personal effectiveness that result in improved staff productivity, teamwork, and customer focus. Topics include:
Delegating work
Developing personal presence
Empowering and energizing people
How to have effective meetings
Setting up training programs
Interviewing, hiring, compensation
Performance reviews
Handling challenging employees
Staying innovative
Coaching techniques