| Emily's
Books & Audio CD Programs |
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3 Individual Audio CDs |
Be a Better Audio Program Series
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Be a Better Boss: 10 Strategies to Develop Top
Performers
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Be a Better Producer: 10 Strategies to Earn More
Money
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Be a Better CSR: 10 Strategies to Differentiate
Yourself and Delight Customers
Each program contains one full hour of real-world stories and practical,
easy-to-implement ideas.
Who will benefit: Owners,
Managers, Personal Lines, Commercial Lines, and Life and Health
Producers and CSRs. These programs will improve individual performance.
Click here for detailed information and to
order
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Two Hours to a Winning Sales Plan

2 Audio CDs & Online Materials |
Two Hours to a Winning Sales Plan
Few producers follow a step-by-step program for sales success. In less than two
hours, producers can create a winning sales plan by listening to audio and using
downloaded materials.
Who will benefit:
Personal Lines, Commercial Lines, and Life and Health Producers
How to use:
As a group or individually, producers will listen to the audio and follow
instructional materials to create a one-page personal sales plan.
Price: $89.00

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2 Audio CDs & 1 Book $69.00
Additional 5 Books $49.00 |
Great Service Sells:
How Great CSRs Turn Service into Sales
Great
Service Sells describes the qualities, behaviors, and
actions of top-performing CSRs who maximize customer service responsibilities to
increase sales, retain business, and earn referrals.
Each of the 21 chapters describes a top-performing CSR strategy, a real-life
example of how it plays out in the CSRs world, and a personal challenge. Use
this book during staff meetings or lunch 'n learns to create a culture
of service selling. Instructions on meeting facilitation on the info
page.

Audio CDs and 1 Book
Price: $69.00

Additional 5 Books
Price: $49.00
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Audio CD & 5 Books |
Selling in a
Hard Market
27 Ways to
Insure Sales Success
This 2001 classic, best-selling book and
companion CD is designed for group learning. Insurance professionals
unfamiliar with selling increased pricing or coverage restrictions will
benefit from this program.
Selling
in a Hard Market offers practical advice to incorporate into your agency,
individual risk, and company strategies.
Price: $99.00

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Handle Sales Objections

2 Audio CDs |
Handle Sales Objections and Other
Customer Attitudes
This program
is geared to agents, producers, and CSRs looking for information to compete and
win in today’s challenging marketplace. This information packed, 90-minute
program provides the tips and techniques you need to write and retain business.
Handle Sales
Objections topics include:
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How to prevent objections from
occurring
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Identify barriers that mean
“no-sale”
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Differentiate four key customer
attitudes and how to handle them
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Effectively position your
competitive advantage
Price: $59.00

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Compete with Direct Writers

2 Audio CDs |
Compete with Direct Writers
Kick the “But” Out of Your
Customer’s Vocabulary
Personal
Lines agents – equip yourself with the knowledge and confidence to address
customer comparisons to direct writers. This information packed, 90-minute
program provides the verification and strategy you need to write and retain
business.
Compete with Direct
Writers topics include:
·
Why direct writers have such
appeal
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What independent agents offer to
successfully compete
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Influencing the psychology of
buyers
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How to keep your customers loyal
Price: $59.00

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Turning Producers into Superstars

2 Audio CDs |
Turning Producers into Superstars
This 90-minute audio
recording teaches producers, sales managers, and owners the how-to strategies to
move to a higher stage of sales success and income.
Topics include:
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4 stages of sales competence
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7 elements of a superstar sales
organization
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Qualities and tools of sales
superstars
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6 strategies to move from
salesperson to partner
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How to convert sales
opportunities into written business
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1 proposal strategy that will
close sales
Price: $59.00

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Managing People for
Maximum Performance

2 Audio CDs |
Managing
People for Maximum Performance
Lead
your people to a higher level of performance!
Owners,
managers, and rising leaders will learn:
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To evaluate
yourself against 10 key management qualities
· What motivates
and de-motivates people
· 4 principles to
maximize team and individual performance
· How to eliminate
harmful attitudes and performance
· 5 techniques to
develop the accountability and confidence of your staff
Price: $59.00

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Effective Communications

2 Audio CDs |
How to Effectively Communicate with Clients, Companies and Coworkers
This information-packed 2 hour, 2 CD set program teaches
CSRs:
- How to get underwriters to listen, respect, and respond
to you – and not ask for your boss or producer
- Strategies to work effectively with your producers
- Techniques to strengthen confidence and authority
Price: $59.00

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Time Tactics

2 Audio CDs |
Time Tactics: Accomplish More,
Stress Less
You’re not alone if
traditional time management strategy doesn’t work for you! In her typical
fast-paced, high-content style, Emily will burst some beliefs and share ideas to
channel activities, energy, and emotions for greater accomplishments and
satisfaction.
Time
Tactics teaches:
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10 strategies to make
more time in the day
- How to eliminate time
killers
- Approaches to deal
with interruptions and confrontations
- Creative techniques
to save time working with business associates
Price: $59.00

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Write On!

3 Audio CDs and 1 Data CD |
Write On! Business Writing for Insurance Professionals
Conduct your own in-house workshop using the audio CDs, PowerPoint
slides, and handouts.
After listening to this program, participants will:
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Create to-the-point correspondence
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Learn which communication channel to use and why
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Produce proposals that close sales
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Write articles that get published
Price: $119.00

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Book |
Selling from the Inside
Creating a Front Line that Adds to Your Bottom Line
Once a piece of business
is written by your agency or company, front-line people–customer service
representatives, underwriters, account managers, sales assistants,
receptionists, bookkeepers–have more contact with clients than producers do.
It’s the front-line folks who retain accounts, grow business, solve problems,
and help avoid errors and omissions claims. Selling from the
Inside will
introduce fresh concepts to your business and enable associates to reach new
heights.
Price: $14.95

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Book |
Kick Your "But"
18 Steps to Removing the Obstacles to Sales Success
Why is it some sales professionals are
enormously successful while others just get by?
Most people who choose the sales profession
intuitively know what to do. However, only those who have a consistent method of
finding the right prospects and mastering the day to day marketing and selling
skills are able to turn prospects into clients and become successful.
Kick Your "But"
is a mixture of marketing, sales, and personal growth challenges that will guide
you to sales success. Don’t just read this book. Complete the sales success
challenges at the end of every chapter. Do this and you will see your selling
skills grow and your results soar.
Price: $12.95

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