Emily's Books & Audio CD Programs
 

 3 Individual Audio CDs

Be a Better Audio Program Series

  • Be a Better Boss: 10 Strategies to Develop Top Performers
  • Be a Better Producer: 10 Strategies to Earn More Money
  • Be a Better CSR: 10 Strategies to Differentiate Yourself and Delight Customers

Each program contains one full hour of real-world stories and practical, easy-to-implement ideas.

Who will benefit: Owners, Managers, Personal Lines, Commercial Lines, and Life and Health Producers and CSRs. These programs will improve individual performance.

 

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Two Hours to a Winning Sales Plan

2 Audio CDs & Online Materials

Two Hours to a Winning Sales Plan

Few producers follow a step-by-step program for sales success. In less than two hours, producers can create a winning sales plan by listening to audio and using downloaded materials.

Who will benefit: Personal Lines, Commercial Lines, and Life and Health Producers

    • New producers

    • Producers who are on a plateau

    • Producers wanting focus and direction

How to use: As a group or individually, producers will listen to the audio and follow instructional materials to create a one-page personal sales plan.

 

Price: $89.00

 

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2 Audio CDs & 1 Book $69.00
Additional 5 Books $49.00

Great Service Sells:

How Great CSRs Turn Service into Sales

 

Great Service Sells describes the qualities, behaviors, and actions of top-performing CSRs who maximize customer service responsibilities to increase sales, retain business, and earn referrals.

 

Each of the 21 chapters describes a top-performing CSR strategy, a real-life example of how it plays out in the CSRs world, and a personal challenge. Use this book during staff meetings or lunch 'n learns to create a culture of service selling. Instructions on meeting facilitation on the info page.

 

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Audio CDs and 1 Book      Price: $69.00     Add to Cart

Additional 5 Books       Price: $49.00     Add to Cart



Audio CD & 5 Books

Selling in a Hard Market

27 Ways to Insure Sales Success

This 2001 classic, best-selling book and companion CD is designed for group learning. Insurance professionals unfamiliar with selling increased pricing or coverage restrictions will benefit from this program.

Selling in a Hard Market offers practical advice to incorporate into your agency, individual risk, and company strategies.

Price: $99.00

 

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Handle Sales Objections

2 Audio CDs
Handle Sales Objections and Other Customer Attitudes

This program is geared to agents, producers, and CSRs looking for information to compete and win in today’s challenging marketplace. This information packed, 90-minute program provides the tips and techniques you need to write and retain business.

 

Handle Sales Objections  topics include:

 

·        How to prevent objections from occurring

·        Identify barriers that mean “no-sale”

·        Differentiate four key customer attitudes and how to handle them

·        Effectively position your competitive advantage

 

Price: $59.00

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Compete with Direct Writers

2 Audio CDs

Compete with Direct Writers

Kick the “But” Out of Your Customer’s Vocabulary

Personal Lines agents – equip yourself with the knowledge and confidence to address customer comparisons to direct writers. This information packed, 90-minute program provides the verification and strategy you need to write and retain business.

Compete with Direct Writers topics include:

 

·        Why direct writers have such appeal

·        What independent agents offer to successfully compete

·        Influencing the psychology of buyers

·        How to keep your customers loyal

 

Price: $59.00

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Turning Producers into Superstars

2 Audio CDs

Turning Producers into Superstars

This 90-minute audio recording teaches producers, sales managers, and owners the how-to strategies to move to a higher stage of sales success and income.

Topics include:

·        4 stages of sales competence

·        7 elements of a superstar sales organization

·        Qualities and tools of sales superstars

·        6 strategies to move from salesperson to partner

·        How to convert sales opportunities into written business

·        1 proposal strategy that will close sales

 

Price: $59.00

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Managing People for Maximum Performance

2 Audio CDs

Managing People for Maximum Performance

 Lead your people to a higher level of performance!

Owners, managers, and rising leaders will learn:

·   To evaluate yourself against 10 key management qualities

·  What motivates and de-motivates people

·  4 principles to maximize team and individual performance

·  How to eliminate harmful attitudes and performance

·  5 techniques to develop the accountability and confidence of your staff

 

Price: $59.00

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Effective Communications

2 Audio CDs
How to Effectively Communicate with Clients, Companies and Coworkers

This information-packed 2 hour, 2 CD set program teaches CSRs:

 

  • How to get underwriters to listen, respect, and respond to you – and not ask for your boss or producer
  • Strategies to work effectively with your producers
  • Techniques to strengthen confidence and authority

Price: $59.00

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Time Tactics

2 Audio CDs
Time Tactics: Accomplish More, Stress Less

You’re not alone if traditional time management strategy doesn’t work for you!  In her typical fast-paced, high-content style, Emily will burst some beliefs and share ideas to channel activities, energy, and emotions for greater accomplishments and satisfaction.

 Time Tactics teaches:

  • 10 strategies to make more time in the day
  • How to eliminate time killers
  • Approaches to deal with interruptions and confrontations
  • Creative techniques to save time working with business associates

 

Price: $59.00

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Write On!

 3 Audio CDs and 1 Data CD
Write On! Business Writing for Insurance Professionals

Conduct your own in-house workshop using the audio CDs, PowerPoint slides, and handouts. 

 

After listening to this program, participants will:

 

  • Create to-the-point correspondence
  • Learn which communication channel to use and why
  • Produce proposals that close sales
  • Write articles that get published

 

Price: $119.00

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Book
Selling from the Inside
Creating a Front Line that Adds to Your Bottom Line

 

Once a piece of business is written by your agency or company, front-line people–customer service representatives, underwriters, account managers, sales assistants, receptionists, bookkeepers–have more contact with clients than producers do.  It’s the front-line folks who retain accounts, grow business, solve problems, and help avoid errors and omissions claims.  Selling from the Inside will introduce fresh concepts to your business and enable associates to reach new heights.

 

Price: $14.95

 

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Book
Kick Your "But"
18 Steps to Removing the Obstacles to Sales Success

Why is it some sales professionals are enormously successful while others just get by?

Most people who choose the sales profession intuitively know what to do. However, only those who have a consistent method of finding the right prospects and mastering the day to day marketing and selling skills are able to turn prospects into clients and become successful.

Kick Your "But" is a mixture of marketing, sales, and personal growth challenges that will guide you to sales success. Don’t just read this book. Complete the sales success challenges at the end of every chapter. Do this and you will see your selling skills grow and your results soar.

Price: $12.95

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