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Thoughts from the Office
Thoughts from the Road
Thougths from Home
On the Road in 2010
The Energizer Minute
This month tune in to hear Open a Book.
Go to the
www.sellingstrategies.com home page and click on the
Energizer Minute.
Quote of the Month
"Happiness
and success are a result of the choices we make and the actions
we take." EH
Available Now!
My new book and
audio - Great Service Sells – How CSRs Turn Service into Sales.
Thoughts from the Office
Moving on up
Justin, a young professional in his
mid-twenties, introduced himself to me while we were standing in
line at a cocktail reception hosted by his company. After we
exchanged pleasantries, I asked him how long he’d been with the
company and what he did. Justin told me he was an underwriter,
but started out of high school in the mail room. “Wow!” I said,
“Congratulations on your advancement. How did you make that
happen?”
Justin said he was lucky enough to be hired
by a company that has a culture of promoting from within. Every
employee is given an opportunity to advance his or her skills
through in-house training courses, mentoring programs,
designation classes and encouragement to attend industry
functions. Justin went on to tell me that performance reviews
include a conversation about career advancement and creating a
plan to reach personal goals.
As Justin was talking, I couldn’t help but
think of all the benefits the company received by having this
culture of advancement – motivated employees, company loyalty,
low turnover, and knowledgeable associates to serve customers
professionally.
Does your company offer opportunities for employee advancement?
If so, are you taking advantage of all that’s offered?
If not, what will you do
to get ahead?
Thoughts from the Road
Meeting people I wouldn’t otherwise encounter
is one of the joys of my travel. This time it wasn’t an airplane
seatmate or a cab driver, it was a fellow golfer.
John and I met Bernie on a Sun City, Arizona golf course.
Bernie owns dairy farm with over 1700 cows near Lansing,
Michigan. He bought the farm over 40 years ago when it had only
85 cows and has spent a career building the business. Bernie had
a natural, light-hearted attitude and an arsenal of retiree
jokes – the ones that elicit a moan before a laugh. Bernie
provided great company for our round of golf.
As we shook hands on the 18th
green, Bernie offered John and me these words of wisdom. There
are only two things in life that assure getting everything you
want – maintaining good health and a positive attitude.
As we walked away, I thought of all the
self-help and motivational books lining my shelves that provided
great wisdom and guidance. I had to laugh. Leave it to a person
with just plain worldly experience to offer up the simplest and
best advice.
I was missing my dad a lot when I woke up
early that Sunday morning. It’s been ten years since he died,
but sometimes the hole inside me feels as raw as it did back
then. I knew I’d feel better after my morning walk so off I
went.
I headed out of our neighborhood and looked
up at our beautiful Carolina blue sky dotted with puffy white
clouds. A perfect day for golf, I thought, both my dad’s and my
favorite pastime. I could almost feel my dad’s presence so I
said to myself, “Show me a sign.”
With that, a truck appeared rounding the
bend. As it got closer, it slowed down. It was my
trash-collecting friend, John Pellor. He rolled down his window.
“I can’t believe you’re here! I was just thinking about you
hoping you were walking now. I decided to go to the early church
service which I never do. I have some lemon bread I made with me
that I wanted to share with you. And here you are!”
I was speechless. When I started to thank
him, I had to hold back tears. “What’s wrong?” he asked.
“Nothing,” I said. “Absolutely nothing.”
For dozens of resources to create individual and company top performance
visit www.sellingstrategies.com
or get in touch with me at
emily@sellingstrategies.com or 888-309-8802.
- Consulting engagement in Baltimore, MD - private client - June 14-15, 2010
- Consulting engagement in Pittsburgh, PA - private client - June 23-25, 2010
- Agency Management CIC, Minneapolis, MN July 14, 2010
- Consulting engagement in Oklahoma City, OK July 19-20, 2010
- Agency Management CIC, Oklahoma City, OK July 21, 2010
- AASCIF Conference, Lexington, KY July 25-29, 2010
- AAMGA University West, Scottsdale, AZ August 20, 2010
- Agency Management CIC, Grand Rapids, MI September 16, 2010
- Agency Management, CIC, Virginia Beach, VA September 23, 2010
Strategies for Success Newsletter is published by Emily Huling Selling Strategies. www.sellingstrategies.com
For further information E-mail: emily@sellingstrategies.com
© 2010 Emily
Huling. All rights reserved. Feel free to share our newsletter
if copyright and credit are always included.