Are you looking for
meaningful topics for your CSR staff meetings?
Geat Service Sells – How Great CSRs Turn Service into Sales – book and audio CDs
A ready-to-use customer service program for your agency
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Designed for CSR group learning in staff meetings using both the print book and accompanying audio CDs. Presented in 21, five-minute chapters, the tips, techniques, real-life stories and personal challenges offer a year’s worth of training sessions. For a complete list of chapters and facilitation tips, go to www.sellingstrategies.com.
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Thoughts from the Office
Thoughts from the Road
Thougths from Home
On the Road in 2010
The Energizer Minute
This month tune in to hear Take Your Hands Off the Wheel.
Go to the
www.sellingstrategies.com home page and click on the
Energizer Minute.
Quote of the Month
"We
can’t take care of others until we take care of ourselves." EH
Available Now!
My new book and
audio - Great Service Sells – How CSRs Turn Service into Sales.
Special notice: My office will be closed from April 19 – May 7.
Please place any product orders by April 16 for immediate
service.
Thoughts from the Office
Relax, rest, and rebalance
Our brains move fast. Continually flooded
with facts, emotion, and problem-solving challenges, our
personal processing systems can overload and shut down. Most of
us don’t pay attention when that happens. Instead we work
through it. The result can be short tempers, erroneous thinking,
or an inability to focus attention. Just like computers that
hang up or stop working when in overload, our minds can benefit
from a complete rebooting. All it takes is ten minutes of quiet
time. Here’s the
process:
-
Find a quiet place where you won’t be disturbed. Sit or lie
down in a comfortable and open position.
-
Set a timer for ten minutes.
-
Close your eyes. Relax your neck and shoulders.
-
Begin breathing deeply concentrating on in and out breaths.
-
Settle your mind by silently repeating a gentle word such as
peace, love, kindness, or grateful.
-
If your mind wanders away, that’s okay. Just refocus on your
word.
-
When the timer goes off, take a moment to breathe deeply one
last time before slowly getting up.
I do this exercise once a day, if not more,
when I feel that sense of overload. At first, I resisted taking
the break. But after a week of noticing a remarkable difference
in my focus and attitude after the ten minute process, I started
looking forward to the calming effect that resulted.
Give it a try for a week and see if you
notice a difference.
Thoughts from the Road
It’s never too late to make things
right
News item from the Associated Press: Phoenix.
A high school librarian says a former student at the school
returned two overdue books checked out 51 years ago along with a
$1000 money order to cover the fines. The letter said the money
order was to cover the fines of 2 cents per day for each book.
That would total about $745. The letter says the extra money was
added in case the rates had changed.
How do you read it?
John and I are yin and yang. He never ceases
to amaze me with his patience, attention to detail and
analytical approach to problem solving. And…well, suffice it to
say, I don’t have all those qualities.
John does all of our laundry. (Am I lucky or
what?) I have a jacket that was to be laundered for the first
time. I read the tag and let John know that it said “Tumble Dry
Low.”
Lucky for me, John double checked the tag. I
was half right. It did read “Tumble Dry Low.” Sort of. John
showed it to me, smiled and suggested I reread it – carefully.
My dear husband knows I have the tendency to read from the
bottom up. Here’s what was printed on the tag from the top down
in four lines. “Made in China” “Machine Wash” “Do Not” “Tumble
Dry Low.”
We had a hearty laugh together for two
reasons. We wondered why a drying temperature would be combined
with instructions to not tumble dry at all and my in-character,
get-in-trouble reading style!
Moral to the story. Reading from the top down
is a smart thing to do.
-
Strategy planning consulting and facilitation
Professional facilitation
enables owners and managers to agree on goals, strategy, and
implementation. Establishing priorities, creating action plans,
timelines, accountability and follow through generate results.
-
New producer development and sales coaching
Customized personal
guidance for new producers. Includes sales plan creation,
structured curriculum and phone coaching,
-
Workshops – Turning Service to Sales for CSRs and Client
Based Selling for producers
In-house workshops for agency sales and service staff. These
sessions fast forward individual skill building resulting in
improved customer retention and new business growth.
-
Presentations
Speaking topics include Lean and
Mean Management, Selling from the Inside, and Kick Your “But” to
name a few. Learn more on the website information page.
-
Create an Effective Marketing, Sales, and Service Plan
Phone consulting for agencies with fewer than eight people.
Learn more on the website consulting information page.
For more information,
www.sellingstrategies.com or
emily@sellingstrategies.com or 888-309-8802.
- Agency Management CIC, Edison, NJ May 14, 2010
- Consulting engagement in Charlotte, NC - private client - May 18-19, 2010
- Consulting engagement in Phoenix, AZ - private client - May 25-27, 2010
- Consulting engagement in Pittsburgh, PA - private client - June 23-25, 2010
- Agency Management CIC, Minneapolis, MN July 14, 2010
- Agency Management CIC, Oklahoma City, OK July 21, 2010
- AASCIF Conference, Lexington, KY July 25-29, 2010
Strategies for Success Newsletter is published by Emily Huling Selling Strategies. www.sellingstrategies.com
For further information E-mail: emily@sellingstrategies.com
© 2010 Emily
Huling. All rights reserved. Feel free to share our newsletter
if copyright and credit are always included.