Geat Service Sells – How Great CSRs Turn Service into Sales – book and audio CDs
CSR Development Program is ready to use in your agency
staff meetings!
Designed for CSR group learning in staff meetings using both the print book and accompanying audio CDs. Presented in 21, five-minute chapters, the tips, techniques, real-life stories and personal challenges offer a year’s worth of training sessions. For a complete list of chapters and facilitation tips, go to www.sellingstrategies.com.
Newsletter readers receive a 20% discount by using coupon code NEWS11 at checkout
Thoughts from the Road
Thoughts from Home
Did you Know...
On the Road in 2010
The Energizer Minute
This month, in honor of spring, tune in to hear Lighten Your Load of both material and emotional stuff.
Go to the
www.sellingstrategies.com home page and click on the
Energizer Minute.
Thoughts from the Road
I was waiting in line at an airport coffee
kiosk. I finished drooling over the pastry selection and I
looked behind me. Standing confidently were two very little
people, a boy and a girl. They were all alone. The little girl
was holding a ten dollar bill. They were so small they barely
reached the counter. I looked for their parents, but no one else
was with them. Then I looked around. Standing about 20 feet away
were a mother and father, eyes glued to the children, faces
smiling.
After I ordered my coffee (yes, only coffee),
the server, who didn’t see the children, asked the next adult in
line for his order. “Wait,” I said. “Don’t forget these
customers.” The children self-assuredly placed their order,
handed the server their money and got change. I stole a look at
their parents who were nodding and giving them the thumbs up.
The children beamed as their parents approached to help
them carry their food.
I thought of all the times that I’ve done
things for others, children and adults, that I should have let
them do themselves to boost their confidence and build trust.
How about you?
Quote of the Month
"Encourage others’ potential through kind words
and supportive actions. " EH
Available Now!
My new book and
audio - Great Service Sells – How CSRs Turn Service into Sales.
Thoughts from Home
What our bodies tell us
I woke up and my jaw really hurt. I thought I
slept wrong or had been grinding my teeth, which I don’t
normally do. By 10:00, I was really hurting. What was an ache,
turned into a throb. “I have a toothache!” I announced to no one
since I was traveling alone.
By the time I got home and in to see my
dentist, I was really in pain. A root canal and antibiotics were
prescribed to put me out of my misery. I welcomed both.
I couldn’t imagine how I got an abscessed
tooth. Then it hit me like a bolt. For the past few months, I
had been obsessing about my new book. I was stressing big time
to meet my high standards and now that I look back, some
unrealistic expectations. I had created an “emotional obsession”
that literally manifested into a tooth abscess. Abscess caused
by obsess.
Moral to the story: Next time ideas in your
mind get out of control, remember the powerful mind-body
connection. Take steps to lower emotional stress and avoid
physical issues. Figure out what works for you.
Did you Know…
Solution to stinky and sticky
My husband is going to be embarrassed again.
But when something has been irritating a person his whole life
and an amazing remedy is found, I can’t help but think someone
else may be able to benefit from this knowledge.
-
Strategy planning consulting and facilitation
Professional facilitation
enables owners and managers to agree on goals, strategy, and
implementation. Establishing priorities, creating action plans,
timelines, accountability and follow through generate results.
-
New producer development and sales coaching
Customized personal
guidance for new producers. Includes sales plan creation,
structured curriculum and phone coaching,
-
Workshops – Turning Service to Sales for CSRs and Client
Based Selling for producers
In-house workshops for agency sales and service staff. These
sessions fast forward individual skill building resulting in
improved customer retention and new business growth.
-
Presentations
Speaking topics include Lean and
Mean Management, Selling from the Inside, and Kick Your “But” to
name a few. Learn more on the website information page.
-
Create an Effective Marketing, Sales, and Service Plan
Phone consulting for agencies with fewer than eight people.
Learn more on the website consulting information page.
For more information,
www.sellingstrategies.com or
emily@sellingstrategies.com or 888-309-8802.
-
NAPSLO
Mid-Year Conference, Scottsdale, AZ March 3-6, 2010
-
Independent
Agents and Brokers of SC spring conference, Columbia, SC
March 17, 2010
-
Agency
Management CIC, Louisville, KY
March 18-19, 2010
-
AMS User’s
Group Annual Conference, Nashville, TN
March 25-27, 2010
- Consulting engagement in Charlotte, NC - Private client - April 7-8, 2010
-
Speaking
engagement in Des Moines, IA – private client – April 11-13,
2010
-
Speaking
engagement in Appleton, WI – private client – April 14, 2010
- Agency Management CIC, Edison, NJ May 14, 2010
- Consulting engagement in Charlotte, NC - Private client - May 18-19, 2010
Strategies for Success Newsletter is published by Emily Huling Selling Strategies. www.sellingstrategies.com
For further information E-mail: emily@sellingstrategies.com
© 2010 Emily
Huling. All rights reserved. Feel free to share our newsletter
if copyright and credit are always included.