Strategies for Success Newsletter December 2009 Issue 48

 

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2009 Emily Huling. All rights reserved.

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To view this newsletter in html format, please click this link:

 

www.sellingstrategies.com/Newsletters/newsletter_test3.html 

 

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In this December 2009 issue:

 

  1. Thoughts from the office
  2. Thoughts from home  
  3. Thoughts from others
  4. On the road in 2010

 

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1.     Thoughts from the office

 

10 Quick Tips to Build Relationships and Trust

 

  1. Change your outgoing voice mail message daily and date it. 
  2. Write a personal, handwritten and stamped thank you note to new and renewing clients.
  3. Be aware of recent policyholder claims and make a personal call to show you care.
  4. Use a proper and complete e-mail signature on all outgoing messages.
  5. At the end of all calls, ask “Is there anything else I can help you with?”
  6. Follow up on all lost business.
  7. Offer to do account reviews annually.
  8. Communicate with customers using the method they prefer.
  9. Even when you don’t have the answer, let your customer know the status.
  10. Personally connect when delivering bad or radically changing news. Don’t e-mail it.

 

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To earn trust, demonstrate respect and appreciation. EH

 

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2. Thoughts from home

 

What are you working toward?

 

My friend Tom is a great husband, involved father of four, and a successful physician. As busy as his life is, when I’m with Tom, I always feel the sense of calm he conveys. When I recently saw Tom he told me he has entered an upcoming sprint distance triathlon. It’s a .6 mile swim, 12.4 mile bike ride, and a 3.1 mile run. In reply to my astonished look, he said that he’s found that having a single-minded personal goal supports his well-being and adds to the quality of his life. He believes that when your heart is in what you love and you’re working toward a goal, finding time and energy is not a problem.

 

We all know people who live full lives and yet accomplish do-it-yourself household projects, earn college degrees or career designations, volunteer for causes they are passionate about, or like my friend Tom, realize physical achievement goals. When I think of the people I know who fit that description, I’m struck that they are among the happiest and most grounded people I know.

 

Setting educational, physical, and social goals keeps one purposefully focused on something bigger than day-to-day routine. The discipline required to accomplish difficult tasks and the sense of triumph on having achieved your goal bring rewards of confidence and satisfaction.

 

What are you working toward? 

 

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The Energizer Minute

 

This month, tune in to hear Responsibility and Pride – The Ultimate Energizers to learn how one mother helped her teenager during a difficult time. Go to the www.sellingstrategies.com  home page and click on the Energizer Minute. 

 

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3. Thoughts from others   

 

“Forgiveness is not an occasional act; it is a permanent attitude. Forgiveness does not mean ignoring what has been done or putting a false label on an evil act. It means, rather, that the evil act no longer remains as a barrier to the relationship.”  Martin Luther King, Jr.

 

Anthropologist Angeles Arrien’s Four Rules for Living:

 

 

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Products and programs to grow your business

 

 

 

Professional facilitation enables owners and managers to agree on goals, strategy, and implementation. Establishing priorities, creating action plans, timelines, accountability and follow through generate results.

 

Customized personal guidance for new producers. Includes sales plan creation, structured curriculum and phone coaching,

 

In-house workshops for agency sales and service staff. These sessions fast forward individual skill building resulting in improved customer retention and new business growth.

 

Speaking topics include Lean and Mean Management, Selling from the Inside, and Kick Your “But” to name a few. Learn more on the website information page.

 

Coming soon!  Designed for group learning using both a print book and audio book. CSRs learn 21 strategies that great CSRs apply to gain referrals, retain business, and earn customer trust.

 

 

For more information, www.sellingstrategies.com or emily@sellingstrategies.com or 888-309-8802.

 

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On the road

 

Early 2010 business travel is taking to me these places. Please give me a call if you’d like to connect when I’m in your area.

 

 

 

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Thank you for your ongoing support!  Happy holidays and a prosperous new year!

 

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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact emily@sellingstrategies.com.

 

© 2009 Emily Huling. All rights reserved. Feel free to share our newsletter if copyright and credit are always included.