Selling Strategies: Strategies for Success Newsletter November 2007 No. 23
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Published by Emily Huling Selling Strategies
Copyright 2007 Emily Huling. All rights reserved.
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In this November 2007 issue:
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1.
Thoughts from the office
Laurie Allen, a partner with Artizan Internet Services, the provider of CSR24,
wrote to ask me about text messaging protocol. Good question. As text messaging
becomes ubiquitous in our personal lives, what is the proper use in business?
Text messaging is sending messages using the cell phone key pad. Text speak is
its own language with more than 500 word abbreviations listed in the Webopedia
dictionary. The language was created for immediacy and compactness. And that’s
the problem. If you don’t know the language, you can’t communicate.
Another drawback is that it’s not a reliable communication system. The
sender doesn’t know if the receiver is able to take the message or even if the
message is delivered. Many times, there are hours or even days of delays before
a message appears.
There is good news on the language challenge of texting. T9 stands for text
messaging on nine keys. It was created in 2002 by Tegic Communications. It is
predictive-text technology to make it easier to type messages in English. The
user builds his personal dictionary enabling more words to be recognized with
the touch of a key. If you recently upgraded your phone, it’s probably equipped
with T9 technology.
Regardless of whether you use text speak or English, here are seven business
text messaging etiquette tips:
1.
Do not text a message while you’re in face-to-face conversations. It’s as rude
as taking a voice call.
2.
Remember texting is informal and should not be used for serious or strong
communication.
3.
Don’t get upset if you don’t get a reply. It’s not a fail-safe communication
system.
4.
It’s important to ask the recipient if he or she wants to communicate via text
messages. This is the most common complaint I hear from professionals.
5.
Check the number before you hit send. Make sure your message goes to your
intended recipient. You wouldn’t want to send a love note to your boss.
6.
Don’t text while driving. (I’ve seen it!)
7.
At work, leave the slang to the kids. As in any electronic communication, your
informal text could be a permanent message.
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2.
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Positive psychology is a relatively young branch of psychology that studies the
strengths and characteristics that enable individuals and communities to thrive
and be happy.
Research and evidence shows that happiness comes through engagement (connecting
with others), purpose ((finding satisfaction from daily activities), and meaning
(having a sense of something larger than yourself and giving back).
The University of Pennsylvania offers a program to earn the Master of Applied
Positive Psychology (MAPP) under the leadership of Dr. Martin Seligman. Dr.
Seligman is a noted scholar, author, and has served as past President of the
American Psychological Association.
Some popular books and resources on positive psychology and happiness are:
Authentic Happiness: Using the New Positive Psychology to Realize Your Potential
for Lasting Fulfillment.
by Dr. Martin Seligman, 2002.
Learned Optimism: How to Change Your Mind and Your Life
by Dr.
Martin Seligman, 2006.
Happiness Now: Timeless Wisdom for Feeling Good FAST
by Robert Holden, 2007
Thanks! How the New Science of Gratitude Can Make You Happier
by Robert Emmons, 2007
www.your100things.com
Caroline Adams Miller
is a specialist and coach in goal-setting theory and its intersection with
well-being. She holds the MAPP degree from the University of Pennsylvania.
After being featured in a New York Times article on August 26, 2007 about
having life lists to achieve personal goals, she set up this website for people
to publicly post their dreams and goals. Her website is
www.carolinemiller.com.
Nice to have resources to make your good life happier!
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You cannot go back. You can only move forward.
EH
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Here are my currently scheduled public speaking engagements and conferences I’ll
be attending.
NAPSLO Mid-Year Conference, Scottsdale, AZ
February 20-23, 2008 (attending)
Agency Management CIC, Louisville, KY
March 20-21, 2008
AMS User’s Group, Reno, NV April
13-16, 2008
NAMIC Management Conference, Asheville, NC June 22-25, 2008 (attending)
Agency Management CIC, Indianapolis, IN July 24, 2008
AASCIF Annual Conference, Park City, UT August 17-20, 2008 (attending)
NAMIC Annual Conference, Philadelphia, PA September 28-October 1, 2008
Agency Management CIC, Charleston, WV October 15, 2008
Agency Management CIC, Birmingham, AL November 6, 2008
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Selling Strategies: Strategies for Success Newsletter is published by Emily
Huling Selling Strategies. For further information contact
emily@sellingstrategies.com.
© 2007 Emily Huling. All rights reserved. Feel free to share our newsletter if
copyright and credit are always included.