Strategies for Success Newsletter May 2010 Issue 53
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Published by Emily Huling Selling Strategies
Copyright 2010 Emily Huling. All rights reserved.
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To view this newsletter in html format, please click this link:
www.sellingstrategies.com/Newsletters/newsletter_53.html
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In this May 2010 issue:
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1.
Thoughts from the office
Relax, rest, and rebalance
Our brains move fast. Continually flooded with facts, emotion, and
problem-solving challenges, our personal processing systems can overload and
shut down. Most of us don’t pay attention when that happens. Instead we work
through it. The result can be short tempers, erroneous thinking, or an inability
to focus attention. Just like computers that hang up or stop working when in
overload, our minds can benefit from a complete rebooting. All it takes is ten
minutes of quiet time. Here’s the
process:
I do this exercise once a day, if not more, when I feel that sense of overload.
At first, I resisted taking the break. But after a week of noticing a remarkable
difference in my focus and attitude after the ten minute process, I started
looking forward to the calming effect that resulted.
Give it a try for a week and see if you notice a difference.
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We can’t take care of others until we take care of ourselves. EH
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2. Thoughts from the road
It’s never too late to make things right
News item from the Associated Press: Phoenix. A high school librarian says a
former student at the school returned two overdue books checked out 51 years ago
along with a $1000 money order to cover the fines. The letter said the money
order was to cover the fines of 2 cents per day for each book. That would total
about $745. The letter says the extra money was added in case the rates had
changed.
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The Energizer Minute
This month tune in to hear Take Your
Hands Off the Wheel. Go to the
www.sellingstrategies.com home
page and click on the Energizer Minute.
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3. Thoughts from home
How do you read it?
John and I are yin and yang. He never ceases to amaze me with his patience,
attention to detail and analytical approach to problem solving. And…well,
suffice it to say, I don’t have all those qualities.
John does all of our laundry. (Am I lucky or what?) I have a jacket that was to
be laundered for the first time. I read the tag and let John know that it said
“Tumble Dry Low.”
Lucky for me, John double checked the tag. I was half right. It did read “Tumble
Dry Low.” Sort of. John showed it to me, smiled and suggested I reread it –
carefully. My dear husband knows I have the tendency to read from the bottom up.
Here’s what was printed on the tag from the top down in four lines. “Made in
China” “Machine Wash” “Do Not” “Tumble Dry Low.”
We had a hearty laugh together for two reasons. We wondered why a drying
temperature would be combined with instructions to not tumble dry at all and my
in-character, get-in-trouble reading style!
Moral to the story. Reading from the top down is a smart thing to do.
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Consulting, coaching, and workshops to stay up to date with current business
trends and approaches:
In-house workshops for agency sales and service staff. These sessions fast
forward individual skill building resulting in improved customer retention and
new business growth.
For more information,
www.sellingstrategies.com or
emily@sellingstrategies.com or 888-309-8802.
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Are you looking for meaningful topics for your CSR staff meetings?
Great Service Sells: How Great CSRs Turn Service into Sales – book and audio CDs
A ready-to-use customer service program for your agency staff meetings!
Designed for CSR group learning in staff meetings using both the print book and
accompanying audio CDs. Presented in 21, five-minute chapters, the tips,
techniques, real-life stories and personal challenges offer a year’s worth of
training sessions. For a complete list of chapters and facilitation tips, go to
www.sellingstrategies.com. Newsletter readers receive a 20% discount by using
coupon code NEWS11 at checkout.
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On the road
Business travel is taking to me these places. Please give me a call if you’d
like to connect when I’m in your area.
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Selling Strategies: Strategies for Success Newsletter is published by Emily
Huling Selling Strategies. For further information contact
emily@sellingstrategies.com.
© 2010 Emily Huling. All rights reserved. Feel free to share our newsletter if
copyright and credit are always included.