Strategies for Success Newsletter March 2010 Issue 51
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Published by Emily Huling Selling Strategies
Copyright 2010 Emily Huling. All rights reserved.
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To view this newsletter in html format, please click this link:
www.sellingstrategies.com/Newsletters/newsletter_51.html
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In this March 2010 issue:
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Great Service Sells: How Great CSRs Turn Service into Sales – book and audio CDs
CSR Development Program is ready to use in your agency staff meetings!
Designed for CSR group learning in staff meetings using both the print book and
accompanying audio CDs. Presented in 21, five-minute chapters, the tips,
techniques, real-life stories and personal challenges offer a year’s worth of
training sessions. For a complete list of chapters and facilitation tips, go to
www.sellingstrategies.com. Newsletter readers receive a 20% discount by using
coupon code NEWS11 at checkout.
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1.
Thoughts from the road
I was waiting in line at an airport coffee kiosk. I finished drooling over the
pastry selection and I looked behind me. Standing confidently were two very
little people, a boy and a girl. They were all alone. The little girl was
holding a ten dollar bill. They were so small they barely reached the counter. I
looked for their parents, but no one else was with them. Then I looked around.
Standing about 20 feet away were a mother and father, eyes glued to the
children, faces smiling.
After I ordered my coffee (yes, only coffee), the server, who didn’t see the
children, asked the next adult in line for his order. “Wait,” I said. “Don’t
forget these customers.” The children self-assuredly placed their order, handed
the server their money and got change. I stole a look at their parents who were
nodding and giving them the thumbs up.
The children beamed as their parents approached to help them carry their
food.
I thought of all the times that I’ve done things for others, children and
adults, that I should have let them do themselves to boost their confidence and
build trust. How about you?
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Encourage others’ potential through kind words and supportive actions. EH
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2. Thoughts from home
What our bodies tell us
I woke up and my jaw really hurt. I thought I slept wrong or had been grinding
my teeth, which I don’t normally do. By 10:00, I was really hurting. What was an
ache, turned into a throb. “I have a toothache!” I announced to no one since I
was traveling alone.
By the time I got home and in to see my dentist, I was really in pain. A root
canal and antibiotics were prescribed to put me out of my misery. I welcomed
both.
I couldn’t imagine how I got an abscessed tooth. Then it hit me like a bolt. For
the past few months, I had been obsessing about my new book. I was stressing big
time to meet my high standards and now that I look back, some unrealistic
expectations. I had created an “emotional obsession” that literally manifested
into a tooth abscess. Abscess caused by obsess.
Moral to the story: Next time ideas in your mind get out of control, remember
the powerful mind-body connection. Take steps to lower emotional stress and
avoid physical issues. Figure out what works for you.
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The Energizer Minute
This month, in honor of spring, tune in to hear
Lighten Your Load of both material
and emotional stuff. Go to the
www.sellingstrategies.com home
page and click on the Energizer Minute.
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3. Did you know…?
Solution to stinky and sticky
My husband is going to be embarrassed again. But when something has been
irritating a person his whole life and an amazing remedy is found, I can’t help
but think someone else may be able to benefit from this knowledge.
John is allergic to traditional underarm deodorant. He’s tried countless
traditional products and homeopathic remedies, but nothing has been able to
eliminate the rash and itching that he experiences - until now!
Joe and Terry Graedon, the hosts and authors of People’s Pharmacy, recommend
applying milk of magnesia with a cotton ball instead of deodorant when a person
can’t tolerate aluminum-based antiperspirants. John was skeptical, but it
worked!
Please let me know if this information helps you or someone you know so John
knows his embarrassment was worth it!
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Consulting, coaching, and workshops to stay up to date with current business
trends and approaches
In-house workshops for agency sales and service staff. These sessions fast
forward individual skill building resulting in improved customer retention and
new business growth.
For more information,
www.sellingstrategies.com or
emily@sellingstrategies.com or 888-309-8802.
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On the road
Early 2010 business travel is taking to me these places. Please give me a call
if you’d like to connect when I’m in your area.
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Selling Strategies: Strategies for Success Newsletter is published by Emily
Huling Selling Strategies. For further information contact
emily@sellingstrategies.com.
© 2010 Emily Huling. All rights reserved. Feel free to share our newsletter if
copyright and credit are always included.